A&J Automotive, Service Advisor | No Weekends

Msautomotive; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

Msautomotive in North Carolina is looking for a Service Advisor to join their automotive service team. The role involves greeting customers, managing their vehicle service needs, and ensuring satisfaction. Candidates should have a high school diploma and experience as a Service Advisor.

Ideal candidates will possess excellent communication skills and strong organizational abilities. They will ensure transparency in cost estimations and maintain accurate service records. Join us and contribute to a customer-focused service department.

Qualifications

• 3-5 years of previous service advisor experience preferred.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software.

Responsibilities

• Greet customers and provide a friendly atmosphere.
• Schedule and confirm service appointments efficiently.
• Prepare accurate cost estimates for repairs and services.
• Create and manage repair orders with accurate documentation.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication skills

Customer-oriented mindset

Strong organizational skills

Technical knowledge of automotive systems

Education

High school diploma or equivalent

Tools

Automotive software

Job description

Why come work for Main Street Auto?

Earn Industry-Leading Pay

Enjoy Exceptional Benefits

Unlock Endless Career Growth Opportunities

At A&J Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

• No Weekends
• Store Hours: 8AM-5:30PM (M-F)
• 3-5 years previous service advisor experience preferred

Responsibilities

1. Customer Interaction

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

2. Service Coordination

• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

3. Cost Estimation and Approval

• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

4. Repair Order Management

• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

5. Customer Satisfaction

• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.