Jones Automotive Service Advisor | No Weekends

Main Street Auto; Covington (GA); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Covington, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include greeting customers, documenting concerns, scheduling service, gathering vehicle history, advising on services, preparing estimates, obtaining approvals, and creating repair orders.

Qualifications

• High school diploma or equivalent.
• Automotive education or certification is a plus.
• Multitasking is a must.
• Write RO's and have the ability to sell work.
• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Skills

Excellent communication

Multitasking

Customer-oriented mindset

Time management

Education

High school diploma

Automotive education/certification

Tools

Automotive software

Job description

Jones Automotive, Covington GA

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

• 3-5 years previous service advisor experience preferred
• $1150-$1750k week

Responsibilities

Customer Interaction

• - Greet customers and provide a warm, friendly, and professional atmosphere.
• - Act as the main point of contact for customers, understanding their concerns and requirements.
• - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

Service Coordination

• - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

Cost Estimation and Approval

• - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• - Explain cost estimates to customers, providing clear and understandable explanations.
• - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

Customer Satisfaction

• - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• - Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• - Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• - High school diploma or equivalent (additional automotive education or certification is a plus).
• - Multitasking is a must
• - Write RO's and have the ability to sell work
• - Proven experience as a Service Advisor in the automotive industry or a related field.
• - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• - Strong organizational and time management abilities to handle multiple tasks efficiently.
• - Sound technical knowledge of automotive systems and repairs.
• - Proficient computer skills and familiarity with automotive software and systems.
• - Ability to work in a fast-paced environment while maintaining attention to detail.
• - Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.