National Automotive, Service Advisor | No Weekends!

Msautomotive; Tennessee; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth

Job summary

National Automotive is seeking a Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repairs and delivering a positive experience. The role emphasizes accurate cost estimates, repair order management, and proactive customer follow-up to ensure satisfaction.

We offer industry-leading pay and comprehensive benefits, with a Monday–Friday schedule and on-site work. Training and growth opportunities are available for career advancement.

Qualifications

• High school diploma or equivalent is required.
• Proven experience as a Service Advisor in automotive or related field is preferred.
• Excellent communication and interpersonal skills with ability to build rapport.

Responsibilities

• Greet customers and be the main point of contact for their concerns.
• Schedule and confirm service appointments with technicians.
• Prepare cost estimates for parts and labor and obtain customer approval.
• Create and manage repair orders and maintain service records.
• Follow up with customers to ensure satisfaction and address issues.

Education

High school diploma or equivalent

Job description

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

At National Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

$720-$960per week plus Commission

Hours: 7:00AM-5:00PM (Monday-Friday)

Responsibilities

• Customer Interaction:
  • - Greet customers and provide a warm, friendly, and professional atmosphere.
  • - Act as the main point of contact for customers, understanding their concerns and requirements.
  • - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Service Coordination:
  • - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
  • - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Cost Estimation and Approval:
  • - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  • - Explain cost estimates to customers, providing clear and understandable explanations.
  • - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Repair Order Management:
  • - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
  • - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  • - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Customer Satisfaction:
  • - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.- Handle customer complaints professionally and elevate as necessary to resolve them effectively.
  • - Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• - High school diploma or equivalent (additional automotive education or certification is a plus).
• - Proven experience as a Service Advisor in the automotive industry or a related field.
• - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• - Strong organizational and time management abilities to handle multiple tasks efficiently.
• - Sound technical knowledge of automotive systems and repairs.
• - Proficient computer skills and familiarity with automotive software and systems.
• - Ability to work in a fast-paced environment while maintaining attention to detail.
• - Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: [e-mail]