Customer Service Representative (P&C)

Peak6 Investments LLC; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

Flexible Spending Account (FSA)

401K Match

Paid holidays and PTO

Résumé du poste

Team Focus Insurance Group is seeking a Customer Support Specialist to handle inbound calls and chats for personal lines policies from clients and agents. You will process endorsements, payments, and policy changes while maintaining high customer satisfaction.

Role requires homeowners experience, strong communication, and the ability to multitask in a remote call center environment. The company offers comprehensive benefits and remote/hybrid options.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and maintain high accuracy.

Responsabilités

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Prioritize workload to meet service level agreements and departmental standards.
• Collaborate with team members and leadership to improve workflows and the overall client experience.

Connaissances

Customer service

Communication

De-escalation

Multitasking

Insurance systems

Homeowners experience

Outils

Office software

Description du poste

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Overview:

Deliver exceptional customer service in a fast-paced call center environment by handling inbound calls, chats, and task processing from clients and agentsregardingall personallinesinsurance policies. Responsibilities include, but are not limited to, answering policy questions, processing endorsement changes, handling cancellation requests,assistingwith policy payments and billing inquiries, and providing requested documentation. The role requires the ability to multitask efficiently,maintainaccuracy under pressure, and providea positiveclient experience while meeting service standards and performance metrics.

Description:

Customer Support via Phone and Chat

Respond to inbound phone calls and chats from clients and/or agents in a professional andtimelymanner.

Provideaccurateinformationregardingpolicies, coverage, billing, payments, and endorsements.

Resolve client inquiries, complaints, and requests efficiently whilemaintaininga positive customer experience.

Task Management and Processing

Processassigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.

Prioritize workload to meet service level agreements and departmental standards.

Ensure compliance with company policies, procedures, and regulatory requirements.

Team Collaboration and Continuous Improvement

Collaborate with team members and leadership to share knowledge,improveworkflows, andenhancethe overallclient experience.

Participate in training, coaching, and team meetings tomaintainskillproficiencyand stay current with policies and procedures.

Education:

Two (2)yearsAgency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience.

Knowledge, Skill, and Abilities:

Must have Homeowners experience

Knowledge of Property/Casualty Insurance operations and policy elements preferred.

Strong verbal and written communication skills.

Ability to manage multiple tasks efficiently andmaintainhigh accuracy.

Proficiencywith insurance systems and standard office software.

Ability to handle difficult or upset clients professionally, using effective de-escalation techniques to resolve issues andmaintainpositive customer relationships.

Strong problem-solving and conflict-resolution skills.

Participation in virtual team meetings, training sessions, and performance reviews.

Self-motivated, disciplined, and able tomaintainproductivity without direct supervision.

Work Location: Remote

Why join the FOCUS Team?

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [e-mail]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.