Johns Creek Retail Associate

No Longer Bound; Johns Creek (GA); On-site; USD 25,000 - 38,000; Full time

Job summary

No Longer Bound in Johns Creek, GA seeks a customer-focused Retail Associate to support the Retail Management team with register transactions, cash handling, and maintaining a welcoming store environment. The role emphasizes accurate transactions, strong customer service, and clean, organized displays throughout the store.

You will collaborate with staff to stock shelves, assist in setting up displays, and promptly report issues to management to ensure a smooth shopping experience for every

Qualifications

• Must be a people person with a pleasant and willing attitude.
• Experience in retail operations preferred.
• Excellent communication skills (oral and written) with strong English.
• Excellent math and money handling skills.
• Commitment to NLB Thrift Stores' Mission.
• Ability to interpret written or oral instructions.
• Ability to operate a cash register and credit card machine.
• Ability to operate general office machines.
• Detail-oriented with solid organizational skills.
• Problem solver with initiative and ability to work with minimal supervision.
• Demonstrated planning skills to meet goals.

Responsibilities

• Assist the Retail Management team with register transactions, cash, checks and card payments to ensure accurate and secure processing.
• Help establish and maintain customer service standards to align with the store's mission and provide a pleasant shopping experience.
• Maintain store appearance by restocking supplies, addressing safety hazards, cleaning public areas, and keeping floors, windows and displays in good order.
• Assist staff with stocking shelves and clothing racks to maximize shopping opportunities.
• Support setup or changes to store displays to enhance the shopping environment and entice customers to explore new areas.
• Communicate daily with management about customer service issues, register errors, employee concerns, accidents, and general store operations.

Job description

Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays and employee interactions.

Essential Functions

• 1. Assist the Retail Management team in register transactions including handling of cash, checks and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• 2. Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with NLB Thrift Stores' Mission Statement and to provide a pleasant shopping experience for each customer.
• 3. Work with store staff, in maintaining the physical appearance of the store, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, restrooms and other public areas, to ensure the safety and health of customers and employees.
• 4. Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• 5. Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.
• 6. Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.

Knowledge, Skills and Abilities

• 1. Must be a people person with a pleasant and willing attitude.
• 2. Experience in retail operations preferred.
• 3. Excellent communication skills (both oral and written) with an excellent command of the English language.
• 4. Excellent math and money handling skills.
• 5. Must have a commitment to NLB Thrift Stores' Mission.
• 6. Ability to interpret a variety of instructions furnished in written or oral form.
• 7. Ability to operate a cash register and credit card machine.
• 8. Ability to operate general office machines, copier, fax, printers, scanners.
• 9. Must be detail-oriented and have solid organizational skills.
• 10. Must be a problem solver and be able to work with a minimum of supervision and take initiative.
• 11. Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.

Physical Requirements

• Stand - Up to 75% of a standard work day.
• Walk - Up to 75% of a standard work day.
• Sit - Less than 25% of a standard work day.
• Use hands to perform required duties - Up to 100% of a standard work day.
• Lifting and Bending - Up to 75% of a standard work day.
• Talk or hear - As needed throughout a standard work day.

Moderate physical activity on a daily basis, with occasional strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard work day. Must use hands to type, handle documents and money, stock shelves and clean.