JOEM Customer Quality Manager

Venteon; Wixom (MI); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A manufacturing firm located in Wixom, MI is seeking a Customer Quality Manager. In this full-time role, you will be responsible for executing quality strategies, collaborating with Japanese clients, and leading organizational quality initiatives. Ideal candidates will have over 5 years of experience in quality management, proficiency in English, and preferred experience with Japanese clients. The position offers competitive benefits including medical and vision insurance, and a 401(k).

Qualifications

• Minimum 5 years as a Customer Quality Manager.
• Expertise in quality management tools and methodologies.
• 5+ years of Quality/Project management experience preferred.

Responsibilities

• Collaborate with business units for quality strategy execution.
• Interface with key clients on quality strategy.
• Resolve urgent quality issues and conduct training.

Skills

Customer Quality Management

Quality Management Tools/Methodologies

Organizational Skills

Project Management

Collaboration

Adaptability

Education

Bachelor's degree in Quality Management or Mechanical

Job description

Customer Quality Manager

Venteon is currently seeking a Customer Quality Manager to fill an opening with a manufacturing company located in Wixom, MI.

Base Pay Range

$100,000.00/yr - $130,000.00/yr

Requirements

• Minimum 5 years of experience as a Customer Quality Manager
• Familiarity with automotive/component industry standards
• Familiarity with product development/manufacturing processes
• Familiarity with Japanese client quality evaluation systems
• Expertise in quality management tools/methodologies
• Highly responsible, proactive, and resilient under pressure; results‑driven with strong resource coordination skills to meet client demands
• Highly collaborative with strong organizational, coordination, and proactive abilities, adaptability, customer insight, and effective time management
• Bachelor's degree or above, with priority given to quality management or mechanical related majors
• 5+ years of Quality/Project management experience (Mech. Eng. or Auto Parts); Japanese clients experience is preferred
• English proficiency as the working language; Japanese/Korean proficiency is preferred

Responsibilities

• Collaborating closely with business units to support quality strategy execution for key Japanese clients, and lead localization of customer quality management
• Grasp client's global quality strategy, coordinate integration of group/BU/factory resources to ensure sustained controllability of product quality risks
• Interface with key clients on quality strategy, monitoring performance, mitigating risks, and achieving quality targets
• Resolve urgent quality issues and cross‑BU gaps; coordinate organizational collaboration, audit responses, and corrective actions; conduct quality competency training
• Deploy and refine internal QMS frameworks compliant with industry standards and client specifications
• Lead group‑wide quality‑client engagement initiatives to drive continuous improvement in customer satisfaction

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance, Customer Service, and Management

Industries: Motor Vehicle Manufacturing and Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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