JOEM Customer Quality Manager

Venteon; Novi (MI); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical / Dental / Vision

401k

Job summary

A manufacturing company in Novi, MI is seeking a Customer Quality Manager with at least 5 years of experience. The role involves collaborating with Japanese clients to ensure quality standards are met, monitoring performance, and addressing urgent quality issues. Candidates should hold a Bachelor's degree in Quality Management or Mechanical Engineering. Proficiency in English is required, and knowledge of Japanese or Korean is a plus. The position offers benefits such as paid time off and medical coverage.

Qualifications

• Minimum 5 years of experience as a Customer Quality Manager.
• English proficiency required; Japanese/Korean preferred.

Responsibilities

• Collaborate with business units on quality strategy for Japanese clients.
• Monitor quality performance and mitigate risks.
• Coordinate audit responses and corrective actions.
• Interface with clients on quality management issues.
• Lead quality-client engagement initiatives.

Skills

Familiarity with automotive/component industry standards

Expertise in quality management tools/methodologies

Highly responsible and results-driven

Strong organizational and coordination abilities

Adaptability and effective time management

Education

Bachelor's degree in Quality Management or Mechanical Engineering

Job description

1 day ago Be among the first 25 applicants

This range is provided by Venteon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $130,000.00/yr

Direct message the job poster from Venteon

Minimum 5 years of experience as a Customer Quality Manager

Venteon is currently seeking a Customer Quality Manager to fill an opening with a manufacturing company located in Wixom, MI.

Requirements of the Customer Quality Manager

• Familiarity with automotive/component industry standards
• Familiarity with product development/manufacturing processes
• Familiarity with Japanese client quality evaluation systems
• Expertise in quality management tools/methodologies
• Highly responsible, proactive, and resilient under pressure; results-driven with strong resource coordination skills to meet client demands.
• Highly collaborative with strong organizational, coordination, and proactive abilities, adaptability, customer insight, and effective time management.
• Bachelor's degree or above, with priority given to quality management or mechanical related majors;
• 5+ years. in Quality/Project management experience (Mech. Eng. or Auto Parts), Japanese clients experience is preferred
• English proficiency as the working language; Japanese/Korean proficiency is preferred

Benefits of the Customer Quality Manager

• Full time
• Paid time off
• Medical / Dental / Vision
• 401k

Responsibilities of the Customer Quality Manager

• Collaborating closely with business units to support quality strategy execution for key Japanese clients, and lead localization of customer quality management
• Grasp client's global quality strategy, coordinate integration of group/BU/factory resources to ensure sustained controllability of product quality risks.
• Quality Management: interface with key clients on quality strategy, monitoring performance, mitigating risks, and achieving quality targets.
• Resolve urgent quality issues and cross-BU gaps; coordinate organizational collaboration, audit responses, and corrective actions; conduct quality competency training
• Deploy and refine internal QMS frameworks compliant with industry standards and client specifications.
• Lead group-wide quality-client engagement initiatives to drive continuous improvement in customer satisfaction.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Manufacturing

Industries

Manufacturing

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