JOBS Plus Case Manager

Durham Housing Authority; Durham (NC); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Durham Housing Authority is seeking a passionate Jobs Plus Case Manager to support residents in achieving economic independence. The role provides comprehensive case management, employment support, and service coordination for participants in the HUD-funded program.

You will recruit participants, conduct assessments, develop individualized employment plans, and collaborate with community partners to improve outcomes.

Qualifications

• Bachelor's degree in Social Work, Sociology, Human Services, or a related field.
• Minimum of two years of case management or workforce development experience.
• Experience with underserved populations and barriers to employment preferred.
• Equivalent education with relevant experience may be considered.

Responsibilities

• Conduct eligibility screenings, assessments, and intake activities.
• Develop individualized employment plans and service plans.
• Provide intensive case management and ongoing support.
• Monitor progress and adjust service strategies as needed.
• Respond to crises and connect to resources and supports.
• Connect participants with job training and employment resources.
• Identify and address barriers to employment (childcare, transportation, etc.).
• Provide budgeting and life-skills coaching.
• Support job placement and early retention in employment.
• Conduct outreach activities and community recruitment.
• Collaborate with employers and community partners.
• Develop and facilitate Job Clubs, mentoring, and workshops.
• Maintain accurate case files and program documentation.
• Assist with data reporting and grant compliance.
• Supervise support staff and consultant contracts where assigned.

Skills

Case management

Assessment

Service coordination

Relationship building

Client coaching

Budgeting guidance

Data collection

Microsoft Office

Education

Bachelor's degree in Social Work, Sociology, Human Services

Tools

Case management systems

Job description

Job Details

Job Location: Durham, NC 27701

Salary Range: $40,000.00 - $45,000.00

Make a Difference. Change Lives. Build Stronger Communities.

The Durham Housing Authority (DHA) is seeking a passionate, resourceful, and community-focused Jobs Plus Case Manager to support residents in achieving economic independence and long-term success. Through the HUD-funded Jobs Plus Program, this position plays a vital role in helping residents overcome barriers to employment, connect with critical resources, and create pathways toward sustainable careers and improved quality of life.

If you are driven by a desire to help others succeed and thrive in a collaborative, mission-driven environment, we encourage you to apply.

Purpose

The Jobs Plus Case Manager provides comprehensive case management, employment support, and service coordination for participants in the Jobs Plus Program. This position works directly with residents to identify barriers to employment, develop individualized employment and self-sufficiency plans, connect participants with supportive resources, and provide ongoing coaching and support throughout their employment journey. The role is responsible for recruiting program participants, conducting assessments, maintaining case records, and collaborating with community partners to improve outcomes for residents.

Key Responsibilities

Case Management & Participant Support

• Conduct eligibility screenings, assessments, and intake activities for program participants.
• Develop individualized employment plans and goal-oriented service plans.
• Provide intensive case management and ongoing support to help participants achieve employment and personal goals.
• Monitor participant progress and adjust service strategies as needed.
• Respond to participant crises and connect individuals with appropriate resources and support services.

Employment & Resource Coordination

• Connect participants with job training, workforce development opportunities, and employment resources.
• Identify and address barriers to employment, including childcare, transportation, legal services, substance abuse treatment, counseling, and other supportive services.
• Provide coaching and guidance related to budgeting, life skills, stress management, and workplace success.
• Support participants during job placement and the early stages of employment to promote retention and success.

Outreach & Community Engagement

• Conduct outreach activities, home visits, and recruitment efforts within the community.
• Collaborate with employers, community organizations, service providers, and program partners to expand opportunities for participants.
• Assist with the development and facilitation of Job Clubs, support groups, workshops, and mentoring activities.
• Promote awareness of program services and encourage resident participation.

Program Administration

• Maintain accurate case files, participant records, and program documentation.
• Assist with data collection, reporting, and grant compliance requirements.
• Monitor participant outcomes and program performance metrics.
• Support continuous improvement efforts and program initiatives.
• Supervise support staff and consultant contracts as assigned.

Qualifications

Required Education & Experience

• Bachelor's degree in Social Work, Sociology, Human Services, or a related field required.
• Minimum of two (2) years of experience in case management, service coordination, workforce development, community outreach, social services, or a related field.
• Experience working with underserved populations and individuals facing barriers to employment preferred.
• An equivalent combination of education and relevant experience may be considered.

Required Skills and Abilities

Professional Skills

• Strong case management, assessment, and service coordination skills.
• Ability to develop individualized plans and guide clients toward successful outcomes.
• Knowledge of community resources, workforce development programs, and supportive services.
• Ability to manage sensitive information with professionalism and confidentiality.

Communication & Relationship Building

• Excellent interpersonal, verbal, and written communication skills.
• Ability to establish trust and build positive relationships with residents, employers, partners, and community organizations.
• Strong customer service skills and a commitment to helping others succeed.
• Ability to work collaboratively across multiple departments and organizations.

Organizational & Analytical Skills

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Ability to work independently while maintaining accountability for results.

Technical Skills

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to maintain electronic case files, prepare reports, and work with databases and case management systems.
• Ability to learn and utilize additional software applications as necessary.

NOTE:

We would like to make you aware that this position is grant-funded and is funded through May 2027.