Jobs At Amazon @ Get Dream Job

Amazon; Carson City (NV); On-site; USD 28,000 - 41,000; Full time

Job summary

Amazon in the USA is seeking an Incident Management Engineer to join the IDR team within E2M, focusing on alarm monitoring and rapid incident response for customer portfolios.

The role requires a Bachelor's degree and strong analytical, communication, and leadership skills to guide critical decisions and protect AWS customers worldwide.

This on-site position offers exposure to global operations and opportunities to influence operational excellence and customer trust.

Qualifications

• Bachelor's degree and strong analytical skills.
• Experience in incident detection and response is preferred.

Responsibilities

• Manage incident detection and response within the IDR/E2M group.
• Coordinate with stakeholders to communicate incident status and resolutions.

Skills

Incident management

Analytical thinking

Communication

Education

Bachelor's degree

Job description

Job Responsibilities: Incident Management Engineer Salary: $20-30/Hour Company: Amazon Location: USA Educational Requirements: Bachelor's Degree

Full Job Description: On-Site Employee: An employee who works entirely within Amazon's premises or is split between Amazon's premises and a remote location. Users will live near or move to an Amazon location. A remote employee: The employee working in a distance for the weekly week, for more than 90 days in 12 months. Amazon has built a reputation for excellence and aims to be the world's most customer-focused company, a company that customers around the world will know, appreciate and trust in our products and services. Amazon Web Services (AWS) continues this tradition as a world leader in cloud technology. Incident Detection and Response (IDR) is part of the Escalation and Event Management (E2M) group and part of the larger AWS support. The IDR team is dedicated to alarm monitoring and incident management of the customer service portfolio. E2M handles critical escalations, customer communications, and management of large-scale customer-impacting events. E2M's mission is to improve operational quality and improve the overall customer experience. Emergency engineers have a wide range of skills with a proven track record of delivering results. The successful candidate will have analytical skills, a strong technical background, sound business judgment, strategic account management, and the ability to dive deep to solve complex problems. You will also be passionate about creating/delivering world-class experiences for our customers. The candidate must understand the ways of politics and business and must have leadership and communication skills to work effectively with clients at all levels of their business. You must be self-sufficient and able to do things in a systematic and methodical way - paying attention to detail. This is a global role that requires strong written and communication skills and an interest and desire to lead critical project decisions. Your decisions are not only important to help protect our most valuable customers, but they will also help maintain the health of AWS customers around the world.