JOB TALENTCOMPASS TEST

Kids for the Future; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

TGW Systems Inc. in Grand Rapids, MI, seeks a Central Services Coordinator to provide administrative support for the Central Services team and to manage field service scheduling and customer service activities.

You will coordinate cross-functional communications and support continuous improvement initiatives, working closely with Sales and Operations to meet customer commitments. The role requires an Associate degree and a minimum of three years of experience in service operations or field

Qualifications

• Education: Associate degree in Business Administration, Operations Management, Engineering Technology, or related field.
• Experience: Minimum of three (3) years supporting service operations, field service coordination, or related field.
• Travel: 10 - 15% travel as required.

Responsibilities

• Organizes customer site visits and on-call rotation balancing schedules and priorities.
• Reviews service contracts with Sales and Operations to align delivery with commitments.
• Maintains rolling technician schedule and allocates resources efficiently.
• Coordinates onboarding and training for new team members.
• Reviews field service reports for quality and consistency.
• Coordinates incoming field service requests and responds to escalations.
• Monitors KPIs for the Central Services team and supports improvements.
• Performs other duties as assigned.

Skills

Organizational skills

Communication skills

Problem solving

Attention to detail

Cross-functional collaboration

Education

Associate degree in Business Administration, Operations Management, Engineering Technology, or related field

Tools

Microsoft Office

Excel

Lean Manufacturing

Six Sigma

Kaizen

Job description

• Location 3001 ORCHARD VISTA DR SE,STE 300,Grand Rapids, MI, 49546-7094,United States
• Employee Type FT Non-Exempt
• Travel 15%

The Lifetime Services (LTS) Central Services Coordinator provides administrative support to the Central Services team, ensuring resources are effectively allocated and customer commitments are upheld. This role manages Field Service scheduling, coordinates customer service activities, facilitates cross-functional communication, and supports continuous improvement initiatives. The LTS Central Services Coordinator partners closely with other LTS teams, including Sales and Operations, to ensure customer expectations are satisfied and operational processes are executed with accuracy and efficiency.

DUTIES AND RESPONSIBILITIES

• Organizes customer site visits and on-call rotation for the Central Services team while balancing customer production schedules, technician availability, and business priorities.
• Reviews service contracts with Sales and Operations to understand customer requirements and ensure service delivery aligns with contractual commitments.
• Maintains and optimizes a rolling technician schedule by managing resource allocation, travel efficiency, workload balancing, and scheduling conflicts.
• Coordinates onboarding agendas for new team members and schedules required technical training, safety training and certifications.
• Reviews field service reports, work instructions, and operational procedures for professional formatting, consistency, and grammatical accuracy.
• Coordinates incoming field services requests and allocates resources as necessary to respond to customer escalations.
• Monitors and reports key performance indicators (KPIs) for the Central Services team and supports continuous improvement initiatives.
• Perform other duties as assigned.

Requirements

Education: Associate degree in Business Administration, Operations Management, Engineering Technology, or a related field, or equivalent work experience.

Experience: Minimum of three (3) years' experience supporting service operations, field service coordination, project coordination, or related field, preferably in the material handling or automation industry.

Travel: 10 - 15% travel as required.

Skills & Abilities

• Strong organizational and time management skills to balance multiple priorities simultaneously.
• Excellent communication skills with the ability to build customer confidence.
• Ability to learn and apply new technologies and industry practices quickly.
• Strong problem-solving skills with a proactive, customer-focused approach.
• Demonstrated attention to detail with strong documentation and proofreading abilities.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Proficiency with Microsoft Office Suite, particularly Excel, Outlook, Teams, and Word.
• Familiarity with continuous improvement methodologies (Lean Manufacturing, Six Sigma, Kaizen, etc.) a plus

Physical Requirements

• Ability to remain stationary at a desk for prolonged periods of time.
• Ability to stand and walk around industrial and/or warehouse environment for moderate periods of time.
• Ability to lift up to 25 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocols
• Ability to communicate regularly with others verbally and in writing, on a frequent basis.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

This position requires work at TGW customer sites. TGW's customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.