Job Posting Title Residential Drain Technician

Just Call Heritage; Laconia, Northern (NH, KY); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Holiday time

PTO

Family discounts

Referral bonus

Take-home truck

Tool allowance

Uniforms provided

Phone & tablet

Job summary

Heritage Home Service is seeking a Residential Drain Technician for our Auburn, NH location. You will perform drain cleaning, run sewer camera inspections, and troubleshoot issues to restore proper flow.

The role emphasizes clear communication with homeowners and accurate estimates, with focus on safety and code compliance. Ideal candidates bring 2–3+ years in residential drain or sewer services, experience with cable machines, jetters, cameras, and Service Titan or similar software.

Qualifications

• 2–3+ years of experience in drain cleaning or related residential service work.
• Proficiency with drain-cleaning equipment and diagnostic tools.
• Experience with Service Titan or similar field software is preferred.

Responsibilities

• Perform residential drain cleaning using cable machines and jetting equipment.
• Conduct sewer line diagnostics with camera inspections to identify issues.
• Troubleshoot and resolve drain and sewer problems for homeowners.
• Provide preventative maintenance and maintenance planning for clients.
• Explain findings and repair options clearly to customers.
• Prepare accurate service estimates and recommendations for sewer work.
• Document work in Service Titan and manage customer history.
• Maintain equipment and follow safety and local codes.

Skills

Drain cleaning experience

Sewer maintenance

Cable machines

Jetters

Sewer cameras

Locators

Service Titan experience

Communication skills

Driver's license

Tools

Cable machines

Jetters

Sewer cameras

Locators

Job description

Overview

Join the Heritage Home Service team as a Residential Drain Technician at our Auburn, NH location

Why Heritage?

At Heritage, we live by our core values: "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive environment where your skills and hard work are recognized and rewarded. Our commitment to service and technical excellence is backed by decades of expertise. Join a company that values both professional growth and a healthy work-life balance!

What You’ll Do:

Drain Cleaning & Clearing– Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.

Sewer Line Diagnostics– Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.

Troubleshooting & Problem Solving– Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.

Preventative Maintenance Services– Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.

Customer Communication– Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.

Cost Estimates & Recommendations– Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.

Service Titan Documentation– Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.

Equipment Care & Safety– Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.

Customer Service Excellence– Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

What You’ll Bring:

• Experience– 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Technical Skills– Proficiency with cable machines,jetters, sewer cameras, locators, and other drain‑cleaning tools.
• Service Software– Experience with Service Titan or similar field‑service software preferred.
• Communication Skills– Strong ability to communicate clearly with customers and team members.
• Attention to Detail– Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Customer‑Focused Mindset– Commitment to delivering high‑quality service with professionalism and a positive attitude.
• Driver’s License– Valid driver’s license with a clean driving record.

What We Offer:

• Up to 4% match on 401(k)
• Health, Dental, Vision Insurance
• Short/Long-Term Disability & Life Insurance
• 48 hours of holiday time a year
• 120 hours of PTO per year available after 90 days
• 20% Family discounts on services
• Referral Bonus Programs
• Take-home truck, tool allowance, uniforms, phone, and tablet provided

Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.