Residential Drain Technician (Experienced)

careers-heritagehomeservice; Laconia (NH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

PTO after 90 days

Holiday time

Take-home truck

Tool allowance

Uniforms provided

Phone and tablet provided

Job summary

Heritage Home Service in Laconia, NH is hiring a Residential Drain Technician to perform drain cleaning, sewer inspections, and diagnostics at a residential level. You will troubleshoot problems, provide maintenance plans, and clearly communicate findings and options to homeowners.

The role requires 2–3+ years of experience, proficiency with drain-cleaning tools, and a valid driver’s license. You will document work in Service Titan and uphold safety standards, while delivering exceptional

Qualifications

• 2–3+ years in drain cleaning or sewer maintenance.
• Proficiency with drain-cleaning equipment and tools.
• Clear communication with customers and team members.
• Valid driver’s license with a clean driving record.
• Strong attention to safety standards and codes.

Responsibilities

• Drain cleaning and clearing using cable machines and jetting equipment.
• Sewer line diagnostics with camera inspections to identify root intrusion or damage.
• Troubleshoot drain/sewer issues and recommend effective solutions.
• Provide preventative maintenance and routine descaling/ flushing.
• Explain findings and options clearly to homeowners.
• Document work in Service Titan and keep accurate job notes.
• Maintain equipment and follow safety protocols per local codes.
• Deliver excellent customer service and a positive experience from start to finish.

Skills

Drain cleaning

Service Titan

Customer communication

Driver's license

Attention to detail

Tools

Cable machines

Jetters

Sewer cameras

Job description

Overview

Up to $5,000 Sign-On Bonus!!

Join the Heritage Home Service team as a Residential Drain Technician at our Laconia, NH location

Why Heritage?

At Heritage, we live by our core values: "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive environment where your skills and hard work are recognized and rewarded. Our commitment to service and technical excellence is backed by decades of expertise. Join a company that values both professional growth and a healthy work-life balance!

What You’ll Do:

Drain Cleaning & Clearing– Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems

Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects

Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow

Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues

Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor

Cost Estimates & Recommendations– Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans

Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions

Equipment Care & Safety– Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards

Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish

What You’ll Bring:

• Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role
• Technical Skills– Proficiency with cable machines,jetters, sewer cameras, locators, and other drain‑cleaning tools
• Service Software– Experience with Service Titan or similar field‑service software preferred
• Communication Skills – Strong ability to communicate clearly with customers and team members
• Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards
• Customer‑Focused Mindset– Commitment to delivering high‑quality service with professionalism and a positive attitude
• Driver’s License – Valid driver’s license with a clean driving record

What We Offer:

• Up to 4% match on 401(k)
• Health, Dental, Vision Insurance
• Short/Long-Term Disability & Life Insurance
• 48 hours of holiday time a year
• 120 hours of PTO per year available after 90 days
• 20% Family discounts on services
• Referral Bonus Programs
• Take-home truck, tool allowance, uniforms, phone, and tablet provided

Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.