Job Posting Title Drain Technician - New London County

Call the B; Connecticut; On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Medical Insurance

Prescription Coverage

Dental Insurance

Vision Insurance

401K Matching

Ongoing Training

Paid Holidays

PTO

Job summary

Call The Bee is hiring a Residential Drain Technician to perform drain cleaning, sewer camera inspections, and diagnostic work for residential properties. You will troubleshoot issues, provide maintenance, and prepare cost estimates while maintaining clear communication with homeowners.

imm: The role requires 2-3+ years of experience, proficiency with drain tools, and familiarity with Service Titan. The company supports ongoing training and values customer‑focused service and safety compliance.

Qualifications

• 2-3+ years of experience in drain cleaning or related residential service.
• Proficiency with drain-cleaning tools and equipment.
• Experience with field-service software preferred (Service Titan).
• Strong communication with customers and team members.
• Detail-oriented work that meets safety and code standards.
• Valid driver's license with clean driving record.

Responsibilities

• Drain Cleaning & Clearing - clear blockages in sinks, tubs, toilets, main lines and sewers.
• Sewer Line Diagnostics - perform camera inspections to identify root intrusion and defects.
• Troubleshooting & Problem Solving - diagnose issues and recommend solutions.
• Preventative Maintenance Services - descaling, root treatment and flushing.
• Customer Communication - explain findings and service options clearly.
• Cost Estimates & Recommendations - provide accurate estimates and long-term solutions.
• Service Titan Documentation - document work, notes, and history in the system.
• Equipment Care & Safety - maintain tools and follow safety protocols.
• Customer Service Excellence - deliver a positive customer experience from start to finish.

Skills

Drain cleaning

Customer communication

Attention to detail

Driver's license

Tools

Service Titan

Job description

Overview

Residential Drain Technician

Looking to advance your career as aResidential Drain Technician? JoinCall The Beeand take the next step in a role where your expertisetruly makes an impact. We’re seeking a motivated, skilled drain professional who takes pride in solving problems, serving customers, and continually growing their technical abilities.

Call The Bee offers the stability of a trusted brand, theinnovationof a forward‑thinking service organization, and a culture built onexcellenceand employeegrowth. If you're ready to elevate your drain‑cleaning career,this is the opportunity for you!

Job Responsibilities

• Drain Cleaning & Clearing - Perform residential drain cleaning using cable machines, high-pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
• Sewer Line Diagnostics - Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
• Troubleshooting & Problem Solving - Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
• Preventative Maintenance Services - Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
• Customer Communication - Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
• Cost Estimates & Recommendations - Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
• Service Titan Documentation - Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
• Equipment Care & Safety - Maintain drain-cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
• Customer Service Excellence - Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.

Qualifications

• Experience - 2-3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
• Technical Skills - Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
• Service Software - Experience with Service Titan or similar field‑service software preferred.
• Communication Skills - Strong ability to communicate clearly with customers and team members.
• Attention to Detail - Ability to accurately diagnose issues and perform work that meets safety and code standards.
• Customer‑Focused Mindset - Commitment to delivering high‑quality service with professionalism and a positive attitude.
• Driver’s License - Valid driver’s license with a clean driving record.

Benefits

• Medical, Prescription, Dental & Vision Insurance - Comprehensive coverage with minimal out‑of‑pocket costs.
• Disability & Term Life Insurance - Added financial protection for you and your family.
• Matching 401(K) Program - Competitive retirement savings plan with company match
• Ongoing Training & Development - Opportunities to expand your drain‑cleaning and diagnostic skills.
• Paid Holidays & PTO - Generous paid time off to support work‑life balance.

Join our team atCall The Beeand become part of a company that values its employees, supports professional growth, and delivers exceptional service to every customer.

Pre-employment background check and drug screening may apply, subject to local laws.Call The Bee is an equal opportunity employer committed to creating an inclusive and diverse workplace.

Posted Min Pay Rate

USD $25.00/Hr.

Posted Max Pay Rate

USD $35.00/Hr.