Job File CoordinatorAdmin

SERVPRO of Southwest Portland; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A restoration service provider in Portland is looking for a job file coordinator. You will monitor job statuses, create estimates, and perform various office duties. The ideal candidate has a background in business administration and strong communication skills. Full-time position, with competitive salary and benefits.

Qualifications

• Minimum two years of business experience required.
• Experience in the commercial cleaning and restoration or insurance industry is desired.
• Ability to learn new software.
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process

Responsibilities

• Monitor job file status and audit status.
• Create preliminary estimates and job file backup.
• Perform general office duties.
• Review and validate initial field documentation
• Create preliminary estimates
• Coordinate daily job files and prepare reports
• Maintain internal and external communications
• Complete and review job file documentation for final upload and audit
• Perform job close-out

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma/GED

Associates/bachelor’s degree preferred

Tools

Xactimate software

Proprietary software

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process

Formal Education/Training

• High school diploma/GED
• Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.