Job File Coordinator/Compliance Auditor

Servpro Industries, Inc.; Loretto (PA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Job summary

Servpro Industries, Inc. is seeking a detail-oriented Job Coordinator/Auditor to manage and audit tasks within our National Account Programs for restoration and mitigation projects nationwide.

You will oversee job files, perform audits, and ensure timely, accurate documentation and billing. The role requires strong analytics, communication skills, and proficiency with job management tools (Xactimate, Symbility, and MS Office).

Qualifications

• Minimum of 3 years of experience in job coordination, project management, or auditing within the mitigation and restoration industry.
• Knowledge of national account programs, job management systems, and auditing standards in restoration.
• Attention to detail and ability to review large data and documentation for accuracy.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and job management software (Xactimate/Symbility).
• Strong organizational skills; ability to manage multiple tasks and deadlines.
• IICRC certifications (e.g., Water Damage Restoration Technician, Fire & Smoke Restoration Technician) preferred but not required.

Responsibilities

• Oversee and manage job files for National Account Programs from initiation to completion. Ensure all documentation is accurate and up-to-date.
• Conduct thorough audits of job files to ensure compliance with company standards, contractual agreements, and industry regulations. Identify discrepancies or errors in project documentation and take corrective actions.
• Maintain and organize detailed records, including job files, client communications, billing information, and change orders.
• Serve as the primary point of contact between the national account managers, clients, and field teams. Ensure all parties are aligned on project timelines, scope of work, and billing procedures.
• Generate and submit periodic reports on job statuses, audits, and project progress. Escalate any issues to the National Account Program Manager when necessary.
• Identify and recommend improvements to internal processes to increase efficiency and ensure smoother project execution and job tracking.

Skills

Job coordination

Auditing

Data management

Communication

Problem solving

Organization

Tools

Xactimate

Symbility

Microsoft Office

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Job Title: Job Coordinator/Auditor –

Job Type: Full-Time

Reports to: National Account Program Manager

Position Overview:

We are seeking a detail-oriented and highly organized Job Coordinator/Auditor to manage and audit various tasks associated with our National Account Programs. This role is key in ensuring the smooth and accurate execution of restoration and mitigation projects at a national level. The ideal candidate will have experience in the restoration industry, a strong understanding of project management, and a keen eye for quality control.

Key Responsibilities:

• Job Coordination: Oversee and manage job files for National Account Programs from initiation to completion. Ensure all documentation is accurate and up-to-date.
• Auditing: Conduct thorough audits of job files to ensure compliance with company standards, contractual agreements, and industry regulations. Identify discrepancies or errors in project documentation and take corrective actions.
• Data Management: Maintain and organize detailed records, including job files, client communications, billing information, and change orders.
• Communication: Serve as the primary point of contact between the national account managers, clients, and field teams. Ensure all parties are aligned on project timelines, scope of work, and billing procedures.
• Compliance and Quality Control: Ensure that all jobs are completed according to industry best practices and standards. Audit the progress of ongoing work to ensure it adheres to scope, quality, and safety requirements.
• Reporting: Generate and submit periodic reports on job statuses, audits, and project progress. Escalate any issues to the National Account Program Manager when necessary.
• Process Improvement: Identify and recommend improvements to internal processes to increase efficiency and ensure smoother project execution and job tracking.

Qualifications:

• Experience: Minimum of 3 years of experience in job coordination, project management, or auditing within the mitigation and restoration industry, preferred but not required.
• Knowledge: Familiarity with national account programs, job management systems, and auditing standards in the restoration field, preferred but not required.
• Attention to Detail: Strong attention to detail and the ability to review large amounts of data and documentation for accuracy.
• Communication Skills: Excellent written and verbal communication skills. Ability to effectively communicate with internal teams, clients, and contractors.
• Problem-Solving: Strong problem-solving abilities to address discrepancies and issues proactively.
• Technology Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with job management software (e.g., Xactimate, Symbility, or similar systems), preferred but not required.
• Organization: Strong organizational skills and ability to manage multiple tasks and deadlines simultaneously.
• Certifications: IICRC certifications (e.g., Water Damage Restoration Technician, Fire & Smoke Restoration Technician) preferred but not required.

Why Join Us?

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Work with a dynamic team in a fast-paced, growing industry
• Supportive work environment with a focus on professional development
• Flexible work arrangements