JMU Athletics Ticket Office Student Assistant- IE

James Madison University; Harrisonburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

James Madison University Athletics is seeking motivated student assistants for the Ticket Office to deliver exceptional customer service in person, over the phone, and by email. You will process sales, assist with game-day operations, and help with end-of-day cash balancing.

Qualified students must be enrolled at JMU, available to work nights and weekends, and adhere to NCAA and institutional rules. Daily tasks include pass gate operations and general event support during most home football

Qualifications

• Must be a current, enrolled student at James Madison University.
• Must be able to work nights and weekends.
• Must possess strong customer service skills.
• Prior cash handling, credit card handling experience a plus.
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required.

Responsibilities

• Provide excellent customer service to patrons in person, on the phone, and via email.
• Process phone and window sales as well as game day event sales.
• End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
• Perform tasks in an efficient and timely manner.
• Stay informed and up-to-date on all policy, games, and events.
• Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
• Assist with crowd control, ticket seller support, and general operation as needed.
• Must be available to work ticketed events (including most home football games), as needed.

Skills

Customer service

Cash handling

Education

Currently enrolled student at James Madison University

Tools

Cash register POS

Job description

• 20002205
• Intercollegiate Athletics
• Student Employment
• Institutional Employment
• Opening on: Aug 17 2026
• Intercollegiate Athletics
• 300056 - Ticket Office

View favorites Working Title: JMU Athletics Ticket Office Student Assistant- IE State Role Title: Institutional Employment Position Type: Institutional Employment Position Status: Part-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: Intercollegiate Athletics Department: 300056 - Ticket Office Pay Band: N/A Pay Rate: Hourly Specify Range or Amount: $12.77 Is this a JMU only position? N/A Is this a grant-funded position? No Is this a Conflict of Interest designated position? N/A About JMU Beginning Review Date: Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty. General Information The JMU Athletic Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant, you will play a crucial role in delivering exceptional customer service to patrons in person, over the phone, and via email. Responsibilities include processing ticket sales for both phone and in-person transactions, assisting with game day event operations, and performing end-of-day balancing and reconciliation of cash drawers. You will also stay informed on all policies, events, and schedules to ensure efficient and accurate service. Additional duties include supporting crowd control, ticket sellers, and general operations, as well as facilitating pass gate operations for various admissions and complimentary passes. This position requires availability to work during ticketed events, including most home football games, and the ability to perform tasks quickly and accurately. Duties And Responsibilities

• Provide excellent customer service to patrons in person, on the phone, and via email.
• Process phone and window sales as well as game day event sales.
• End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
• Perform tasks in an efficient and timely manner.
• Stay informed and up-to-date on all policy, games, and events.
• Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
• Assist with crowd control, ticket seller support, and general operation as needed.
• Must be available to work ticketed events (including most home football games), as needed.

Qualifications

• Be a current, enrolled student at James Madison University
• Candidates must be highly motivated, energetic and be able to manage a work schedule that includes nights and weekend work
• Must possess strong customer service skills
• Prior cash handling, credit card handling experience a plus
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required

Additional Posting Information Conditions of Employment: Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate). E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E‑Verify system to confirm identity and work authorization. EEO Statement James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone]. Reasonable Accommodation If you are a student with a disability and need assistance please contact the Office of Disability Services at [phone] or [e-mail]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.