JKO Help Desk – Suffolk

Loyola Enterprises Inc.; Suffolk (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Loyola Enterprises Inc. is hiring a full-time Joint Knowledge Online help desk specialist to support the Joint Staff J7 in Suffolk, Virginia. The role requires a DoD Secret clearance, immediate-start readiness, and strong customer communication skills.

In-person work during business hours is expected, with compensation starting at $58,000 per year plus dental, health, and vision insurance. Ideal candidates have a technical degree and familiarity with Remedy, Office 365, portals, and learning

Qualifications

• Requires DoD Secret clearance or higher.
• Bachelor's degree in a technical field preferred.
• Ability to access DoD Microsoft Office 365 and related tools.
• Strong verbal and written communication skills.
• Experience training users via computer-based or web-based applications.
• Familiarity with portals and learning management systems.
• Ability to obtain and use @mail.mil email address; avoid Army/Navy/USMC domains.

Responsibilities

• Answer help desk inquiries by phone, email, and web for JKO applications.
• Triage browser settings and perform basic browser troubleshooting.
• Respond to user calls and emails about computer issues.
• Act as liaison between staff and technology team to resolve issues.
• Listen to users, diagnose issues through questioning, and guide troubleshooting steps.
• Assist customers with computer-related difficulties in a patient, professional manner.

Skills

Security clearance

Clear communication

Written communication

Education

Bachelor's degree in a technical discipline

Tools

Remedy

Microsoft Office 365

Learning Management Systems

Job description

Requirements

Must have:

• We require a DOD Secret clearance.
• We prefer candidates who can start immediately.
• We prefer a bachelors degree in a technical discipline.
• We need the ability to access DOD Microsoft Office 365; experience with other Microsoft Office tools is a plus.
• We expect a basic grasp of internet functions and common browsers such as Edge, Chrome, and Firefox.
• We prefer at least 6 months of help desk experience using Remedy or a comparable ticketing system.
• We value experience training military and civilian users through computer-based and web-based applications.
• We need familiarity with portals and learning management systems.
• We require strong verbal and written communication skills.
• We require the ability to obtain and use a @mail.mil work email address.
• We cannot support applicants who currently have an @army, @af, @navy, or @usmc email account.

Responsibilities:

• We answer help desk inquiries by phone, email, and web for supported JKO applications.
• We check browser settings and perform basic browser troubleshooting.
• We respond to calls and emails from users experiencing computer problems.
• We act as a liaison between staff and our technology team to help resolve issues.
• We listen carefully to users, identify the issue through questioning, and guide them through each troubleshooting step.
• We support customers with computer-related difficulties in a patient and professional manner.

Company:

We are hiring for a full-time Joint Knowledge Online help desk role supporting the Joint Staff J7 in Suffolk, Virginia, with in-person work during business hours. This is an immediate-hire opportunity offering compensation starting at $58,000 per year, based on experience, along with dental, health, and vision insurance.

We are an Equal Opportunity Employer.

and a certified Service Disabled Veteran and Minority Owned Small Disadvantaged Business.