Help Desk Technician

Joint Strategic Technologies; Fort Walton Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Joint Strategic Technologies (JST) is seeking a Help Desk Technician to provide local and remote technical support for end users. This on-site role at Hurlburt Field, FL is full-time and includes a comprehensive benefits package.

The position requires an active DoD Secret clearance, the CompTIA Security+ certification, and prior customer service experience. The Help Desk team collaborates across Tier I–III to resolve issues and maintain operations.

Qualifications

• Active DoD Secret clearance is required.
• CompTIA Security+ certification is required.
• Customer service experience is required.

Responsibilities

• Provide a total customer support service as a single point of contact for all issues relating to IT and IS services.
• Provide local and remote Technical Support Services for end user support.
• Maintain and return customers to normal IT Operations with the smallest possible impact.
• Provide support for IT Solutions software and hardware service requests and incidents.
• Resolve service desk tickets.
• Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers.
• Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues.
• Works with clients over the phone to investigate issues and provide solutions.
• Documents calls and resolutions to ensure continuity throughout the team.

Skills

Customer service

DoD Secret clearance

CompTIA Security+

Job description

Overview

JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support.

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture.

Help Desk Technician Responsibilities

• Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
• Provide local and remote Technical Support Services for end user support
• Maintain and return customers to normal IT Operations with the smallest possible impact
• Provide support for IT Solutions software and hardware service requests and incidents
• Resolve service desk tickets
• Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
• Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
• Works with clients over the phone to investigate issues and provide solutions
• Documents calls and resolutions to ensure continuity throughout the team
• Be able to rotate schedules if needed.

Help Desk Technician Qualifications

• Active DoD Secret clearance
• CompTIA Security+ certification
• Customer Service experience

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.