Jira Platform Leader & Team Coach

Wwshemi; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Parental leave

401k with company match

Flexible work schedules

Job summary

Riot Games is seeking a Manager, Atlassian Cloud Platform in Los Angeles to lead the strategy, governance, delivery, and operational health of Jira across the organization. You will manage a team of engineers, administrators, solution architects, and analysts who partner with Riot teams to build scalable work systems and enable better game outcomes through Atlassian tooling.

As a player/coach, you set direction, hire and onboard new engineers, establish healthy processes, and own platform

Qualifications

• 2+ years of experience managing a team of technical individual contributors in an enterprise platform, SaaS administration, business systems, or related environment.
• 6+ years experience working with Jira at enterprise scale where Jira is a business‑critical platform, including environments with thousands of users, multiple sites, hundreds projects or spaces, substantial work‑item volume, and complex configuration or integration needs.
• Experience operating a large SaaS platform with attention to reliability, security, access control, change management, support, and lifecycle management.
• Demonstrated ability to set goals, manage performance, provide direct feedback, coach talent, and address performance issues in a timely and respectful way.
• Experience hiring technical individual contributors and building a high‑quality team through structured, objective assessment.
• Experience prioritizing a team backlog and roadmap based on customer outcomes, technical capability, team bandwidth, operational risk, and organizational priorities.
• Experience leading cross‑functional technical initiatives involving multiple teams and stakeholders.
• Strong written and verbal communication skills, including the ability to make complex platform decisions understandable to technical and non‑technical audiences.
• Ability to work effectively in an ambiguous, changing environment while maintaining clear priorities and a high bar for execution.

Responsibilities

• Manage and evolve a team of 2-5 application engineers; coaching them, providing performance management, identifying growth opportunities, and ensuring positive results
• Own the interviewing and onboarding process for new engineering team members
• Establish healthy team processes for intake, prioritization, discovery, solution design, delivery, change management, documentation, and support.
• Deliver platform capabilities and improvements against clear commitments, keeping stakeholders informed of progress, risks, dependencies, trade‑offs, and changes in priority.
• Plan for keep‑the‑lights‑on work, technical debt, platform maintenance, licensing needs, and other necessary technical investments alongside roadmap delivery.
• Facilitate alignment across teams when platform decisions affect multiple business units, Jira spaces, service portals, integrations, or governance domains.
• Build strong relationships with Atlassian and relevant vendors; manage vendor performance, escalations, and technical direction.
• Advocate for the team while ensuring decisions optimize for Riot and player value rather than for a single team or local preference.
• Be accountable for the team’s output and successful delivery against commitments.
• Promote contextual awareness of Riot’s company priorities, Information Technology strategy, Atlassian industry trends, and the needs of the teams that rely on Jira.
• Build healthy relationships with other engineering teams across Riot globally, in order to foster cross‑team collaboration

Skills

Team management

Jira administration

Atlassian platform

Stakeholder communication

Vendor management

Education

Bachelor's degree in CS or related

Tools

Jira Service Management

Jira Cloud

Confluence

Job description

Riot Games is seeking a Manager, Atlassian Cloud Platform in Los Angeles to lead the strategy, governance, delivery, and operational health of Jira across the organization. You will manage a team of engineers, administrators, solution architects, and analysts who partner with Riot teams to build scalable work systems and enable better game outcomes through Atlassian tooling.

As a player/coach, you set direction, hire and onboard new engineers, establish healthy processes, and own platform