Jira Platform Lead: Governance & Automation for Agile

FirstKey Homes; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Jira Administrator to own Jira governance and optimization across the enterprise. You will administer projects, workflows, permissions, and automations, while partnering with developers, PMs, and stakeholders to align Jira with Agile delivery and business objectives.

The role requires 3–5 years of Jira/Jira Service Management experience, familiarity with Confluence, REST APIs, and scripting tools, and a bachelor’s degree in IT or related field.

Qualifications

• Minimum 3-5 years of experience administering Jira Software, Jira Service Management, and/or Confluence; as well as Marketplace applications
• Experience with REST APIs, integrations, and scripting tools
• Bachelor's degree in Information Technology, Computer Science, Business, or related field
• Experience with Agile development teams and with end users/customers
• Knowledge of Jira architecture, project configurations, workflows, permission structures, automation, and governance practices

Responsibilities

• Administer and maintain Jira projects, workflows, schemes, screens, custom fields, issue types, and configurations
• Manage user access, license allocation, permissions, security schemes, groups, and roles in governance standards
• Design, configure, and support Jira Service Management request forms, queues, SLAs, portals, and workflows
• Develop and maintain Jira automations to streamline business processes and reduce manual effort
• Configure Scrum and Kanban boards, dashboards, reporting, and backlog management processes
• Partner with business and technical teams to gather requirements and implement Jira solutions
• Develop dashboards, reports, and metrics to provide visibility into team performance, project health, and service delivery
• Configure and support integrations between Jira and third-party systems
• Troubleshoot system issues and coordinate resolution activities
• Support platform upgrades, app evaluations, and release activities
• Conduct platform training and provide ongoing user support

Skills

Jira Administration

Customer service

Stakeholder management

Time management

Analytical thinking

Active listening

Collaboration

Education

Bachelor's degree in IT or related field

Tools

Jira

Confluence

Jira Service Management

Job description

FirstKey Homes, LLC is seeking a Jira Administrator to own Jira governance and optimization across the enterprise. You will administer projects, workflows, permissions, and automations, while partnering with developers, PMs, and stakeholders to align Jira with Agile delivery and business objectives.

The role requires 3–5 years of Jira/Jira Service Management experience, familiarity with Confluence, REST APIs, and scripting tools, and a bachelor’s degree in IT or related field.