Jira Cloud Admin & Workflow Architect

Symbotic LLC; Wilmington (MA); On-site; USD 82,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid time off

Disability insurance

Job summary

Symbotic LLC seeks an Atlassian Administrator to optimize Jira Cloud for software engineering, delivering scalable workflows, dashboards, and reporting that empower teams to plan and track work.

You will partner with Engineering, PM, and the Atlassian Admin team to ensure governance, data quality, and integrations across systems, while coaching teams to follow best practices and maintain platform standards.

Qualifications

• Minimum of 3 years Jira Cloud administration experience, including advanced workflow creation, JQL, automation rules, and scheme management.
• Strong experience architecting cross-functional workflows and leveraging Jira Plans for multi-stakeholder planning.
• Proficiency in dashboards, reporting structures, and metrics for visibility into engineering progress.
• Hands-on experience configuring AI-driven workflow automations using Atlassian Rovo or MCP API integrations.
• Experience configuring and supporting integrations between Jira Cloud and external enterprise systems.
• Excellent problem-solving, troubleshooting, and stakeholder management skills.
• Atlassian Certified Professional (ACP) designation is a plus.

Responsibilities

• Administer, configure, and maintain Jira Cloud projects, workflows, issue types, custom fields, and permission schemes.
• Partner with Engineering Leadership and PM to translate requirements into scalable Jira workflows and reporting.
• Audit configurations, workflow adoption, and data quality to ensure alignment with standards.
• Build and maintain boards, dashboards, and Jira Plans for program tracking and cross-functional alignment.
• Design, build, and deploy custom Atlassian Rovo Agents and MCP server integrations to automate ticket triage and data sync.
• Implement and troubleshoot integrations between Jira Cloud and enterprise platforms (e.g., ServiceNow, GitHub, GitLab).
• Provide day-to-day tier-2/3 user support and troubleshooting for software engineering teams.
• Document configuration changes and end-user guidelines.

Skills

Jira Cloud administration

JQL & automation

Workflow design & scheme management

Atlassian Rovo integration

MCP API integrations

Dashboards & reporting

Cross-functional collaboration

ACP certification (nice to have)

Education

Bachelor's degree in Computer Science, Information Systems, or equivalent

Tools

Jira Cloud

Confluence

GitHub

GitLab

MCP APIs

Atlassian Rovo

Job description

Symbotic LLC seeks an Atlassian Administrator to optimize Jira Cloud for software engineering, delivering scalable workflows, dashboards, and reporting that empower teams to plan and track work.

You will partner with Engineering, PM, and the Atlassian Admin team to ensure governance, data quality, and integrations across systems, while coaching teams to follow best practices and maintain platform standards.