Jira Administrator

Tror AI for everyone; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Tror AI for everyone in Austin, TX seeks a Senior Jira Administrator to lead Jira Cloud administration, automation, scripting, and integrations.

You will build AI-powered workflows, implement Agentic AI solutions in Jira, and connect Jira with GitHub, ServiceNow, CI/CD, CRM, and internal systems.

The role is day‑1 onsite in Austin, with long‑term engagement and 10+ years of Jira experience expected.

Qualifications

• 10+ years of Jira administration experience, focus on Jira Cloud and cloud-based configurations.
• Strong scripting and automation skills using Groovy/ScriptRunner, Python, or similar.
• Experience building integrations with GitHub, ServiceNow, CI/CD, CRM and internal systems.

Responsibilities

• Manage Jira Cloud projects, workflows, permissions, and configurations.
• Create automated workflows and optimize ticket routing and reporting.
• Develop scripts and use REST APIs to connect Jira with other applications.
• Implement AI-powered automation and Agentic AI solutions in Jira.

Skills

Jira Cloud

Automation

Scripting

Integrations

Agentic AI

AI-driven workflows

Agile / SAFe

Enterprise data models

Tools

Groovy/ScriptRunner

REST APIs

GitHub

ServiceNow

CI/CD

CRM

Job description

Job Title: Jira Administrator
Location: Austin, TX Day 1 Onsite
Duration: Long Term
Experience: 10+ Years

Role Overview

We are looking for a Senior Jira Administrator with strong experience in Jira Cloud, Automation, Scripting, Integrations, and Agentic AI. The person will manage Jira for multiple teams, create automated workflows, build integrations with other tools, and help implement AI-powered automation in Jira.

Key Responsibilities

1. Jira Administration

• Manage Jira Cloud projects, workflows, permissions, and configurations.
• Maintain Jira performance, security, governance, and scalability.
• Support Jira across multiple teams and organizations.

2. Workflow & Automation

• Create and improve Jira workflows.
• Automate repetitive tasks and reduce manual work.
• Automate processes such as ticket intake, assignment, triage, and reporting.

3. Scripting & Integrations

• Develop scripts using Groovy/ScriptRunner, Python, or similar tools.
• Use REST APIs to connect Jira with other applications.
• Build integrations between Jira and tools like GitHub, ServiceNow, CI/CD, CRM, and internal systems.

4. Agentic AI

• Implement AI-powered workflows and automation within Jira.
• Use AI for:
  • Automatic ticket classification
  • Intelligent ticket assignment
  • Priority recommendations
  • Ownership recommendations
  • Dependency identification
  • Automated routing
• Work with AI teams to implement Agentic AI solutions in Jira.

Preferred Skills

• Experience with AI-driven workflow automation
• Understanding of Agentic AI / AI Agents
• Knowledge of LLMs and AI orchestration frameworks
• Prompt Engineering / AI Workflow Design
• Experience with Agile / SAFe
• Experience working with enterprise data models and taxonomy

The ideal candidate

should have:

Jira Administration + Jira Automation + Groovy/ScriptRunner + REST API + Integrations + Agentic AI

A candidate who only has basic Jira administration experience will not be a good fit. The strongest profiles will have hands-on scripting, automation, integrations, and AI/Agentic AI experience.