Jira Admin, Albany, NY, US

Intellibee; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Job summary

IntelliBee seeks a Jira Administrator to support software development, QA, and release processes by configuring workflows, screens, and fields, and by implementing automation rules. You will draft batch release notes from Jira data and maintain comprehensive documentation.

Responsibilities include managing access, roles, and permissions; supporting RTM traceability across requirements and tests; and delivering end-user training materials. This role offers long-term stability and health coverage.

Qualifications

• Strong Jira administration and configuration skills.
• Ability to draft batch release notes from Jira data.
• Experience troubleshooting Jira configuration, workflows, permissions, and integrations.

Responsibilities

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes.
• Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
• Develop and deliver training content and end-user support materials
• Manage user access, roles, groups, and permissions
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems

Skills

Jira administration

Jira configuration

Release notes drafting

Troubleshooting Jira

Tools

Jira

RTM tool

Job description

• Hands-on experience administering and configuring Jira in support of software development, QA, and release management processes
• Experience with Jira configuration elements (workflows, work types, custom fields, screens, Schemes, permissions, notifications, dashboards, filters, automations, etc.)
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data
• Strong troubleshooting and problem-solving skills for resolving Jira configuration, workflow, permission, and integration issues

Preferred Skills:

• Familiarity with requirements management to support requirements traceability matrix’s (RTMs) and end-to-end traceability across requirements, test cases, design documents, and releases
• Experience developing training content, user guides, SOPs, and reference materials for technical and non-technical users

Responsibilities:

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes.
• Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
• Develop and deliver training content and end-user support materials
• Manage user access, roles, groups, and permissions
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.