Jira Admin

Technoconsulting; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

SmartRecruiters, Inc. in San Francisco seeks an experienced Atlassian Administrator to install, configure, and optimize JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and add-ons. You will create dashboards, manage permissions, and maintain data structures to support project teams.

The role includes training teams on the Atlassian suite, configuring metrics and reports with eazyBI, documenting requirements, and establishing governance to standardize processes across programs.

Qualifications

• Experience installing, configuring and maintaining Atlassian tools.
• Ability to train teams on the Atlassian suite and build dashboards.
• Experience defining governance and standardizing processes.

Responsibilities

• Install, configure, maintain, and enhance JIRA Core/Software/Service Desk and add-ons.
• Create new accounts, manage permissions, and build dashboards.
• Configure metrics, dashboards, reports, and advanced filters.
• Document requirements and communicate changes to stakeholders.
• Develop governance plans for JIRA and Confluence.

Skills

Atlassian administration

Dashboard creation

Training teams

Documentation

Governance

Tools

JIRA Core

JIRA Software

Confluence

JIRA Service Desk

Tempo Timesheets

eazyBI

Job description

• Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons (Tempo Timesheets etc)
• Create new accounts, manage permissions, and build dashboards
• Creating and maintaining data structures
• Experience training teams on the Atlassian suite of products
• Configure metrics, dashboards, reports, and advanced filters in JIRA/eazyBI/Confluence to provide end-users and business leadership with meaningful - operational/performance metrics and status reports
• Research and provide recommendations on Atlassian products & plug-ins to support project objectives
• Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business
• Provide recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
• Recommend, design, and develop JIRA/Confluence frame work for managing and reporting on Agile and Non-Agile projects
• Create and maintain Confluence site structure to meet growing project needs
• Maintain healthy JIRA and Confluence project environment by periodically reviewing configurations, permissions, workflows, dashboards, integration, and logs
• Create and maintain a governance plan for JIRA and Confluence
• Create and maintain detailed technical and user-facing documentation

Additional Information

All your information will be kept confidential according to EEO guidelines.

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