JGH Centralized Scheduler

wvumedicine; Ripley (WV); On-site; USD 34,000 - 42,000; Full time

Job summary

JAX Jackson General Hospital is seeking a detail-oriented Scheduling Clerk to manage outpatient visit and procedure scheduling, registration, and related communications. You will coordinate referrals, handle confirmations, and ensure accurate patient information while maintaining a courteous patient experience.

The role requires a high school diploma, medical terminology training, and at least two years in a medical office setting. Strong communication and data-entry skills are essential.

Qualifications

• Strong written and verbal communication skills.
• Experience in medical office settings is preferred.
• Attention to detail and data entry accuracy.

Responsibilities

• Check in and check out patients per scheduling guidelines.
• Process referrals or prior authorizations.
• Schedule and register patients based on guidelines and clinic availability.
• Coordinate follow-up appointments and testing at check-out.
• Gather necessary information to schedule/register appointments.
• Identify and communicate scheduling changes as needed.
• Notify staff of scheduling changes due to cancellations promptly.
• Address patient and staff needs within the patient-care environment.
• Confirm written/electronic orders with referring physicians.
• Collect time-of-service payments and copays.
• Reconcile cash drawer and report discrepancies.
• Collect signatures on waivers for managed care at check-in.
• Complete Workques and daily tasks for scheduling area.
• Respond to patient communications promptly.

Skills

Communication skills

Medical terminology

Education

High School diploma or equivalent

Medical Terminology Course

Job description

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. High School diploma or equivalent.
• 2. Completion of a Medical Terminology Course
• 3. State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.

EXPERIENCE:

• 1. Two (2) years of medical office experience.

CORE JOB DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Checks in and Checks out patients in accordance with Scheduling/Registration guidelines, with the ability to prioritize according to the patient’s needs.
• 2. Completion of referrals or prior authorizations.
• 3. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
• 4. Assures upon check out all follow up appointments & testing are coordinated with the patient.
• 5. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
• 6. Identifies and communicates need for scheduling modifications and development.
• 7. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
• 8. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed.
• 9. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested.
• 10. Responsible for collecting all time of service payments and copayments for patients in the check-in or check-out process.
• 11. Upon end of day, responsible for reconciling cash drawer and all contents. Responsible for reporting any discrepancies within the cash drawer to the Supervisor or Manager.
• 12. Responsible for collecting all signatures on waivers for managed care at the point of check in.
• 13. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
• 14. Responds to all patient communication in a timely manner.

PHYSICAL REQUIREMENTS:

• 1. Ability to sit for extended periods of time.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Standard office environment.

SKILLS AND ABILITIES:

• 1. Strong written and verbal communication skills.

Additional Job Description:

Scheduled Weekly Hours: 40

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: JAX Jackson General Hospital

Cost Center: 500 JAX Administration

Address: 122 Pinnell StRipleyWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.