JGH-Registration Clerk

WVU Medicine Jackson General Hospital; Ripley (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WVU Medicine Jackson General Hospital in Ripley, WV seeks a responsible Patient Access Specialist to manage day-to-day scheduling, patient registration workflow, and billing account processing while overseeing release of medical records. This non-exempt role requires strong data entry, HIPAA compliance, excellent customer service, and the ability to coordinate with clinic staff.

Education includes a high school diploma; medical office certification is preferred, and insurance experience is

Qualifications

• High school diploma or equivalent required.
• Insurance experience required.
• Medical Office Certification preferred.

Responsibilities

• Accurate data entry and data abstraction.
• Reviews work for accuracy.
• Collaborates with staff to ensure medical records and scheduling accuracy.
• Collects and posts payments accurately and balances at end of shift.
• Releases medical records and PHI per HIPAA protocols.
• Communicates with patients and clinic staff to obtain required paperwork for visits.
• Monitors hospital resources and assists with supply availability.
• Ensures excellence of service in all clinics where assigned.
• Uses registration and medical records software to process requests.

Skills

Typing 40 wpm

Medical terminology

Telephone skills

Customer service

Interpersonal communication

Team-building

Multi-tasking

Education

High school diploma

Medical Office Certification

Job description

Responsible for day to day scheduling, monitoring of work flow in a patient registration, processing payments and billing accounts as well as oversight of patient record releases. Acts as a resource to the staff for operational issues and to any other customer who needs assistance.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Medical Office Certification

Experience

• Insurance experience

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Employee must have proficient use of and accurate data entry and ability to abstract data.
• Reviews work for accuracy
• Collaborates with other staff to assure medical record and scheduling is accurate
• Collects and post payments accurately and balances at the end of the shift
• Releases medical records and Protected Health Information per protocols and adheres to HIPAA
• Communicates with patients and clinic staff to ensure proper paperwork is available for the office visit.
• Monitors use of hospital resources. Assists with ensuring supplies are available.
• Ensures excellence of service in all clinics where employee is assigned to work
• Uses software programs needed to complete registration and process requests for medical records.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office setting

Skills And Abilities

• 40 words a minute typing verified by testing
• Knowledge of medical terminology
• Demonstrates strong telephone and interpersonal communication skills
• Demonstrates outstanding customer service skills
• Demonstrates team-building skills
• Demonstrates highly developed social and communication skills
• Demonstrates excellent judgement and the ability to stay calm and level headed in difficult situations
• Demonstrates ability to multi task

Additional Job Description

Scheduled Weekly Hours: 40

Exempt/Non-Exempt

Shift: United States of America (Non-Exempt)

Company: JAX Jackson General Hospital

Cost Center: 545 JAX Patient Access

Address: 122 Pinnell St

Ripley

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.