Jewelry Store Assistant Manager — Drive Sales & Service

Fred Meyer Jewelers, Incorporated; Newberg (OR); On-site; USD 48,000 - 68,000; Full time

Job summary

Fred Meyer Jewelers, Incorporated in Newberg, OR seeks a supervisory Associate to support the store manager, lead a sales team, and drive revenue through exceptional customer experiences and strategic merchandising. You will foster client relationships, oversee daily operations, and mentor staff to meet growth targets.

You will engage customers, maintain profitability, and uphold the company values while ensuring accuracy, confidentiality, and outstanding service across in-store and online

Qualifications

• High school diploma or GED plus minimum Fred Meyer experience and 1 year jewelry sales experience; or combination of education and experience.
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customer life's meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Leadership

Organization

Attention to detail

Confidentiality

Customer service

Education

High School Diploma or GED

Diamond Council of America (DCA) courses

Tools

Microsoft Outlook

First Place

Act

Intranet

Job description

Fred Meyer Jewelers, Incorporated in Newberg, OR seeks a supervisory Associate to support the store manager, lead a sales team, and drive revenue through exceptional customer experiences and strategic merchandising. You will foster client relationships, oversee daily operations, and mentor staff to meet growth targets.

You will engage customers, maintain profitability, and uphold the company values while ensuring accuracy, confidentiality, and outstanding service across in-store and online