Jewelry Sales Specialist - Customer-Focused & CRM Savvy

Sulekha.com New Media Pvt Ltd; Bellevue (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Malabar Gold & Diamonds in Bellevue, WA is seeking a Retail Sales Associate to greet customers, build relationships, and provide personalized service. You will learn the store's jewelry collection, maintain displays, and support inventory and sales targets with a customer-centric approach.

The role requires 1–2 years in retail, proficiency with MS Office/Excel, and CRM tools, plus a genuine interest in meeting customer needs and growing with the company.

Qualifications

• 1–2 years of experience in retail.
• Proficiency in MS Office, especially Excel, and CRM tools.
• Genuine interest in understanding customer needs.
• Motivation to learn and grow within the organization.

Responsibilities

• Greet and welcome customers to the store in a friendly and professional manner.
• Build strong customer relationships by providing exceptional service and personalized attention.
• Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
• Have a deep knowledge of the store's collection, including materials, gemstones & designs.
• Maintain a clean and organized store environment, including merchandise displays and showcases.
• Collaborate with the sales team to achieve individual and store sales targets.
• Keep track of inventory levels and assist in inventory management, including restocking.
• Stay up-to-date with industry trends, new product releases, and competitors' offerings.
• Provide customers with information on jewelry care, maintenance, and cleaning techniques.
• Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
• Collaborate with marketing teams to promote sales events, new collections, and special offers.
• Utilize CRM & customer databases to keep accurate customer records and track customer preferences.
• Stay knowledgeable about the company's policies, warranties, and after-sales services.
• Collaborate with the visual merchandising team to create appealing displays and window showcases.

Skills

Customer service

CRM tools

MS Office

Tools

MS Office

Excel

CRM software

Job description

Malabar Gold & Diamonds in Bellevue, WA is seeking a Retail Sales Associate to greet customers, build relationships, and provide personalized service. You will learn the store's jewelry collection, maintain displays, and support inventory and sales targets with a customer-centric approach.

The role requires 1–2 years in retail, proficiency with MS Office/Excel, and CRM tools, plus a genuine interest in meeting customer needs and growing with the company.