Jewelry Sales Associate

Sachs Jewelers; Shrewsbury (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

Sachs Jewelers in Shrewsbury, MA is seeking a full-time Jewelry Sales Associate to welcome customers, explain product features, and guide purchase decisions. On-site role emphasizes helping clients select fine jewelry for life events and everyday wear, while maintaining the showroom and providing accurate information about materials, gemstones, and care.

You will process transactions, handle special orders, and support promotional events, while upholding store policies and delivering a positive,

Qualifications

• Strong communication with customers.
• Customer service, satisfaction, and experience to ensure positive interactions.
• Retail sales skills to present products, handle transactions, and meet sales goals.
• Ability to learn and convey detailed product knowledge about jewelry, gemstones, metals, and care practices.

Responsibilities

• Greet customers and assist with selecting jewelry.
• Explain product features and materials, guide purchase decisions.
• Process sales transactions and handle special orders.
• Maintain display cases and keep showroom clean and visually appealing.
• Support promotional events and follow store policies.
• Contribute to a positive, respectful team environment.

Skills

Communication skills

Customer service

Customer experience

Retail sales

Product knowledge

Integrity & reliability

On-site work

Education

High school diploma or equivalent

Sales or jewelry training a plus

Job description

Company Description

Sachs Jewelers is a locally rooted retail jewelry company based at 166 Boston Turnpike in Shrewsbury, Massachusetts. The store serves a diverse clientele, offering a range of fine jewelry and related services in a welcoming, community-focused environment. Team members work closely with customers to help them select pieces for important life events, celebrations, and everyday wear. The company values personalized service, product knowledge, and long-term relationships with customers. Joining Sachs Jewelers offers the opportunity to grow a career in retail jewelry while contributing to a trusted local brand.

Role Description

The Jewelry Sales Associate is a full-time, on-site role located in Shrewsbury, MA. This role focuses on assisting customers with selecting jewelry, explaining product features, and guiding them through purchase decisions. Day-to-day responsibilities include greeting customers, answering questions, presenting merchandise, and providing accurate information about materials, gemstones, and care. The associate processes sales transactions, handles special orders, maintains display cases, and helps ensure the showroom is clean, organized, and visually appealing. The role also includes supporting promotional events, following store policies and procedures, and contributing to a positive, respectful team environment.

Qualifications

• Candidates should possess strong Communication skills to engage with customers clearly, professionally, and confidently.


• Candidates should possess Customer Service, Customer Satisfaction, and Customer Experience skills to provide attentive support and ensure positive interactions.


• Candidates should possess Retail Sales skills to effectively present products, handle transactions, and meet sales goals.


• Ability to learn and convey detailed product knowledge about jewelry, gemstones, metals, and care practices.


• Integrity and reliability in handling payments, valuables, and confidential customer information.


• Comfort working on-site, standing for extended periods, and assisting customers throughout the day.


• Previous experience in retail, jewelry, or luxury goods is beneficial but not required.


• High school diploma or equivalent; additional training or certification in sales or jewelry is a plus.