Jewelry Sales Associate

Signet Jewelers; Braintree (MA); On-site; USD 31,000 - 42,000; Full time

Job summary

Signet Jewelers is hiring a Jewelry Sales Associate for our Braintree, MA location. This full-time, on-site role focuses on helping customers select jewelry, providing product guidance, and processing transactions with accuracy and care.

You will explain features, assist with sizing and customization, and contribute to maintaining an appealing store presentation while pursuing sales targets in a friendly, inclusive team environment.

Qualifications

• Strong communication and listening skills.
• Customer service and experience focus.
• Retail sales targets in fast-paced stores.
• Flexible schedules including evenings, weekends, holidays.
• Comfort with POS systems and cash/card handling.
• Attention to security guidelines and integrity.
• Willingness to learn about gemstones and jewelry.
• High school diploma or equivalent preferred.

Responsibilities

• Assist customers on the sales floor with product guidance and selections.
• Explain product features and benefits to customers.
• Assist with sizing and customization as needed.
• Manage transactions at the point of sale accurately.
• Maintain store presentation and assist with merchandising.
• Aim to meet personal and store sales goals while promoting a welcoming team environment.

Skills

Communication

Customer Service

Retail Sales

POS & Cash Handling

Integrity & Professionalism

Learning Mindset

Education

High School Diploma

Job description

Company Description

Signet Jewelers operates about 2,600 stores under well-known brands including Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, Peoples Jewellers, H.Samuel, and Ernest Jones. The company is purpose-driven with a focus on sustainability and participates in the United Nations Global Compact, following its principles for responsible business. Signet’s shared purpose, “Inspiring Love,” guides how teams support customers in celebrating life’s most meaningful and personal moments. The company is Great Place to Work-Certified™, highlighting its commitment to team members and inclusive workplace practices. Team members are encouraged to contribute to a culture that positively impacts customers, colleagues, and communities.

Role Description

The Jewelry Sales Associate role is a full-time, on-site position located in Braintree, MA. In this role, the associate engages with customers on the sales floor, provides knowledgeable guidance on jewelry and related products, and supports customers in selecting items that celebrate special occasions. Day-to-day responsibilities include delivering attentive customer service, explaining product features and benefits, assisting with sizing and customization, and managing transactions at the point of sale. The associate maintains store presentation standards, helps with merchandising and inventory checks, and follows company policies and procedures for security and compliance. This role also involves meeting individual and store sales goals while contributing to a welcoming, inclusive, and team-oriented environment.

Qualifications

• Strong Communication skills to actively listen, explain product details clearly, and build trust with diverse customers and team members.
• Customer Service, Customer Satisfaction, and Customer Experience skills to create positive interactions, anticipate needs, and support memorable purchase moments.
• Retail Sales skills to recommend products, handle objections, close sales, and work toward achieving sales targets in a fast-paced store environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required in retail settings.
• Comfort with using point-of-sale systems, handling cash and card transactions accurately, and following security guidelines.
• High level of integrity, reliability, and professionalism, with attention to detail and a commitment to inclusive, non-discriminatory customer interactions.
• Prior retail or jewelry sales experience is helpful but not required; willingness to learn about gemstones, metals, and jewelry styles is essential.
• High school diploma or equivalent preferred.