Jewelry Repair Operations Liaison

James Free Jewelers; Dayton (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

James Free Jewelers in Dayton, OH is seeking a dedicated Liaison to connect multiple departments and stakeholders. The role emphasizes clear communication and proactive coordination to ensure smooth operations and effective information exchange between teams.

The ideal candidate will have strong organizational skills, attention to detail, and excellent customer service, with proficiency in Microsoft Office. Prior jewelry industry experience is preferred but not required.

Qualifications

• Strong organizational skills to manage multiple tasks simultaneously.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Proficient in Microsoft Office.

Responsibilities

• Monitor all due dates and repairs entering and leaving the shop.
• Perform quality control on all work completed.
• Track costs on all repairs.
• Order parts and supplies.
• Write up and track progress of all estimates and repairs.
• Track progress of each goldsmith and watchmaker for evaluations of performance.
• Assist the customer in the repair process professionally.
• Act as the primary point of contact between departments and answer questions as needed.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

James Free Jewelers in Dayton, OH is seeking a dedicated Liaison to connect multiple departments and stakeholders. The role emphasizes clear communication and proactive coordination to ensure smooth operations and effective information exchange between teams.

The ideal candidate will have strong organizational skills, attention to detail, and excellent customer service, with proficiency in Microsoft Office. Prior jewelry industry experience is preferred but not required.