Jewelry Production & Customization Coordinator

Stuller, Inc.; Lafayette (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Stuller, Inc. in Lafayette, LA is seeking a Private Manufacturing Operations Specialist to join our Customer Experience team. You will coordinate between customers and internal teams to move projects through the manufacturing process, maintain visibility, and ensure timely delivery from entry to delivery.

You will track orders, share production updates, and support post-shipment activities while helping improve processes and the overall customer experience.

Qualifications

• High school diploma or equivalent.
• Experience in project coordination, operations, customer service, or administrative support.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities while maintaining accuracy.
• Excellent communication and cross-department collaboration skills.

Responsibilities

• Coordinate order placement, product specifications, and customer records to ensure accuracy throughout the manufacturing process.
• Communicate production status, project milestones, and shipment updates to customers and internal stakeholders.
• Track projects using internal order management systems.
• Collaborate with Development Managers, Production Managers, Planning, Manufacturing, and Logistics teams to support production continuity and on-time delivery.
• Manage customer communications related to production schedules, order status, and shipment coordination.
• Process post-shipment activities including returns, credits, billing support, and shipping documentation.
• Support business reviews by compiling project metrics, operational performance data, and customer insights.
• Identify opportunities to improve processes, documentation, and the overall customer experience.

Skills

Project coordination

Operations management

Customer service

Administrative support

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Stuller, Inc. in Lafayette, LA is seeking a Private Manufacturing Operations Specialist to join our Customer Experience team. You will coordinate between customers and internal teams to move projects through the manufacturing process, maintain visibility, and ensure timely delivery from entry to delivery.

You will track orders, share production updates, and support post-shipment activities while helping improve processes and the overall customer experience.