Private Manufacturing Program Manager – Custom Jewelry

DeKalb Health; Lafayette (LA); On-site; USD 95,000 - 125,000; Full time

Job summary

Stuller, Lafayette, LA, is seeking a Private Manufacturing Program Manager to lead customer discovery and onboarding in the Custom Manufacturing domain. You will align opportunities with the correct workflow, manage project submissions in Salesforce, and partner with Development and Production to meet timelines and specifications.

The role requires strong communication, organizational skills, and a consultative approach to customer relationship management, with the ability to work independently

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience in business development, account management, project management, customer success, or a related field.
• Strong communication, presentation, and relationship-building skills.
• Exceptional organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Strong problem-solving and decision-making skills.
• Self-motivated with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Responsibilities

• Lead customer discovery conversations to understand business objectives, product opportunities, and manufacturing requirements.
• Evaluate project submissions and guide opportunities through the vetting process to determine the appropriate project tier and workflow.
• Manage Salesforce and online project submissions, ensuring complete and accurate information for successful project launches.
• Prospect and onboard high-potential customers and design opportunities within the Custom Manufacturing business.
• Partner with Development and Production Managers to align project timelines, estimates, specifications, and customer expectations.
• Collaborate with leadership to support pricing model development and estimate calculation tools.
• Develop and maintain customer journey strategies that support onboarding, engagement, and long-term customer success.
• Partner with cross-functional teams including Marketing, Business Analytics, CAD/CAM, Customer Experience, and Customer Segments to create targeted growth initiatives.
• Monitor and maintain a healthy opportunity pipeline while identifying opportunities for future growth and business expansion.
• Prepare and deliver weekly reports on project performance, timeline targets, and business development metrics.
• Present customer journey insights, project updates, and business performance results to internal stakeholders.

Skills

Communication

Relationship building

Organization

Problem solving

Independent & collaborative work

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

Stuller, Lafayette, LA, is seeking a Private Manufacturing Program Manager to lead customer discovery and onboarding in the Custom Manufacturing domain. You will align opportunities with the correct workflow, manage project submissions in Salesforce, and partner with Development and Production to meet timelines and specifications.

The role requires strong communication, organizational skills, and a consultative approach to customer relationship management, with the ability to work independently