Jewelry Production & Customer Ops Coordinator

DeKalb Health; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Stuller in Lafayette, LA, seeks a Private Manufacturing Operations Specialist to coordinate customer projects from order entry through delivery. You’ll partner with Development, Production, Planning, Manufacturing, and Logistics to ensure on-time manufacturing and shipment, maintaining project visibility and customer satisfaction.

You will manage communications, track milestones, and support process improvements across departments, helping jewelers worldwide deliver personalized pieces with

Qualifications

• High school diploma or equivalent required.
• Experience in project coordination, operations, or customer service.
• Strong organizational and communication skills.
• Ability to prioritize multiple responsibilities with accuracy.

Responsibilities

• Coordinate order placement, product specs, and customer records through manufacturing.
• Communicate production status, milestones, and shipment updates to customers and internal stakeholders.
• Track projects in order management systems and maintain reporting.
• Collaborate with Development, Production, Planning, Manufacturing and Logistics teams.
• Manage customer communications on production schedules and order status.
• Support post-shipment activities including returns, credits, and billing support.
• Assist in business reviews with project metrics and customer insights.
• Identify opportunities to improve processes and the customer experience.

Skills

Project coordination

Strong communication

Organizational skills

Customer service

Cross-functional collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Stuller in Lafayette, LA, seeks a Private Manufacturing Operations Specialist to coordinate customer projects from order entry through delivery. You’ll partner with Development, Production, Planning, Manufacturing, and Logistics to ensure on-time manufacturing and shipment, maintaining project visibility and customer satisfaction.

You will manage communications, track milestones, and support process improvements across departments, helping jewelers worldwide deliver personalized pieces with