Private Manufacturing Operations Specialist

DeKalb Health; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Stuller in Lafayette, LA, seeks a Private Manufacturing Operations Specialist to coordinate customer projects from order entry through delivery. You’ll partner with Development, Production, Planning, Manufacturing, and Logistics to ensure on-time manufacturing and shipment, maintaining project visibility and customer satisfaction.

You will manage communications, track milestones, and support process improvements across departments, helping jewelers worldwide deliver personalized pieces with

Qualifications

• High school diploma or equivalent required.
• Experience in project coordination, operations, or customer service.
• Strong organizational and communication skills.
• Ability to prioritize multiple responsibilities with accuracy.

Responsibilities

• Coordinate order placement, product specs, and customer records through manufacturing.
• Communicate production status, milestones, and shipment updates to customers and internal stakeholders.
• Track projects in order management systems and maintain reporting.
• Collaborate with Development, Production, Planning, Manufacturing and Logistics teams.
• Manage customer communications on production schedules and order status.
• Support post-shipment activities including returns, credits, and billing support.
• Assist in business reviews with project metrics and customer insights.
• Identify opportunities to improve processes and the customer experience.

Skills

Project coordination

Strong communication

Organizational skills

Customer service

Cross-functional collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

• Location 302 Rue Louis XIV,Lafayette, LA, 70508,United States
• Job Category Customer Experience, Full-Time

Description

Join our Customer Experience team and be part of a dynamic environment where you'll help jewelers worldwide create unforgettable moments for their customers!As a member of the Customization department, you'll work with a wide range of customization options, from minor style adjustments to fully personalized designs, allowing you to help jewelers craft one-of-a-kind pieces tailored to their clients!

As a Private Manufacturing Operations Specialist, you will serve as a key point of coordination between customers and internal teams to ensure projects move efficiently through the manufacturing process. This role is responsible for maintaining project visibility, communicating production updates, coordinating shipments, and supporting a seamless customer experience from order entry through delivery.

Key Responsibilities

• Coordinate order placement, product specifications, and customer records to ensure accuracy throughout the manufacturing process.
• Communicate production status, project milestones, and shipment updates to customers and internal stakeholders.
• Track projects through internal order management systems while maintaining accurate reporting and project visibility.
• Partner with Development Managers, Production Managers, Planning, Manufacturing, and Logistics teams to support production continuity and on-time delivery.
• Manage customer communications related to production schedules, order status, and shipment coordination.
• Process post-shipment activities including returns, credits, billing support, and shipping documentation.
• Support business reviews by compiling project metrics, operational performance data, and customer insights.
• Identify opportunities to improve processes, documentation, and the overall customer experience.

Basic Qualifications

• High school diploma or equivalent.
• Positive history of work attendance and performance.
• Experience in project coordination, operations, customer service, account management, or administrative support.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Ability to prioritize multiple responsibilities while maintaining accuracy.
• Strong communication and relationship-building skills with the ability to collaborate across departments.

Preferred Qualifications

• 3+ years of experience in project coordination, operations, customer service, account management, or administrative support.
• Experience working in a manufacturing, production, or supply chain environment.
• Experience supporting customer projects from order entry through fulfillment.
• Ability to analyze operational information and provide recommendations for process improvement.
• Commitment to continuous learning and professional growth.

Summary

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.