JEWELRY/ASST MANAGER

Fred Meyer Jewelers; Soldotna (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

Fred Meyer Jewelers in Soldotna, Alaska, is seeking a Store Supervisor to assist the manager, maximize financial performance, and foster customer connections. The role involves motivating the sales team and achieving targets, while modeling excellent service.

Ideal candidates will have a high school diploma or GED, relevant sales experience, and strong customer service skills. This position requires flexibility and the ability to pass a drug test.

Qualifications

• Must be at least 18 years of age.
• Ability to pass a drug test.
• Must maintain confidentiality.

Responsibilities

• Assist the store manager with daily tasks.
• Model customer-first behavior and provide excellent customer service.
• Achieve personal sales targets and motivate the sales team.

Skills

Customer service skills

Sales management

Attention to detail

Team motivation

Education

High school diploma or GED

6 months experience at Fred Meyer

1 year jewelry sales experience

Tools

Microsoft Outlook

First Place

Act

Job description

Position Summary

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Desired Previous Job Experience

• Knowledge of Fred Meyer Jewelers policies and procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act, and Intranet
• Experience directing or participating on project teams

Minimum Position Qualifications/Education

• High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or a combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass a drug test
• Maintain confidentiality
• Accuracy and attention to detail
• Ability to organize and prioritize tasks and projects
• Complete Diamond Council of America (DCA) courses within a year from hire date

Essential Job Functions

• Model Customer 1st behavior; deliver and encourage other associates to provide excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customer’s life‑meaningful moment into a celebration with a fine‑jewelry experience that is approachable, special and lasting
• Support the store manager in training and development of sales professionals; follow up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster lifelong emotional connections with customers through clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on the quality, cuts, and/or value of jewelry and gems and assist in selecting mounts and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back‑up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation