JEWELRY/ASST MANAGER

Krogerdc; Richland (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

Krogerdc in Richland, WA is seeking a dedicated associate to assist the store manager and supervise during their absence. You will maximize the store's financial performance and foster customer connections through excellent service and engagement.

Your role includes managing sales targets, training team members, and ensuring a positive customer experience. The position requires knowledge of retail operations, management experience, and a commitment to the company's core values.

Competitive benefits include comprehensive healthcare, flexible scheduling, and tuition reimbursement.

Qualifications

• Knowledge of Fred Meyer Jewelers policies and procedures.
• Management experience in a retail environment is preferred.
• Minimum age of 18 and ability to pass a drug test.

Responsibilities

• Model Customer 1st behavior and encourage excellent service.
• Achieve personal sales targets and maintain profitability.
• Support training and development of sales professionals.

Skills

Customer service excellence

Profitability management

Sales techniques

Team training and development

Clienteling

Education

High school diploma or GED

1 year jewelry sales experience

Tools

Microsoft Outlook

Job description

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life‑long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Knowledge of Fred Meyer Jewelers policies, procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act, Intranet
• Experience directing/participating on project teams
• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Job Info

• Job Identification 187729
• Job Category Fred Meyer Jewelers
• Posting Date 06/18/2026, 04:44 PM

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.