JEWELRY/ASST MANAGER

Fred Meyer Jewelers, Incorporated; Bend (OR); On-site; USD 52,000 - 75,000; Full time

Job summary

Fred Meyer Jewelers, Incorporated is seeking an Assistant Store Manager in Bend, OR. This role supports daily store operations, supervises the team when the store manager is away, and drives sales performance while upholding core values.

The position emphasizes customer service, accuracy, and adherence to policies. Ideal candidates have jewelry sales experience, preferred DCA training, and proficiency with retail software.

Qualifications

• High school diploma or GED with jewelry sales experience.
• Minimum 6 months Fred Meyer experience and 1 year jewelry sales.
• Knowledge of Fred Meyer Jewelers policies and procedures.
• Diamond Council of America (DCA) courses completed within one year.

Responsibilities

• Model Customer 1st behavior and deliver excellent service.
• Support store manager and supervise in their absence.
• Achieve personal sales targets and contribute to location profitability.
• Oversee training and onboarding of new team members.
• Coordinate operations, merchandising, and scheduling.
• Respond to customer comments/complaints and complete incident reports.

Skills

Store management

Customer service

Microsoft Outlook

First Place

Act

Intranet

Project teamwork

Education

High school diploma or GED

DCA courses completed within a year

Jewelry sales experience (1 year minimum)

Tools

Microsoft Outlook

First Place

Act

Intranet

Job description

Position Summary

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Position Summary

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Desired Previous Job Experience

• Knowledge of Fred Meyer Jewelers policies, procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act , Intranet
• Experience directing/participating on project teams

Minimum Position Qualifications/Education

• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Essential Job Functions

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation