Jeep Assistant Tour Manager

Denali Park Adventures; Alaska; On-site; USD 31,684 - 37,195; Full time

Job summary

Denali Park Adventures is looking for a Denali Jeep Assistant Tour Manager in Alaska. This role involves acting as a point of contact between the GM and guides, managing tours, and assisting with maintenance tasks. Candidates should have at least 5 years of customer service experience and 1 year in tour guiding.

Responsibilities include helping with daily operations and ensuring safety protocols are followed. Compensation includes a base wage, end-of-season bonuses, and tips, creating a potential earning of $23-$27/hour.

Qualifications

• Minimum 5 years working in customer service, preferably in tourism.
• At least 1 year as a tour guide.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours.

Responsibilities

• Be the point of contact between the GM and guides.
• Guide tours and help with guest transportation.
• Manage daily operations and assist in maintenance.

Skills

Customer service experience

Ability to manage guides

Communication skills

Flexibility with scheduling

Job description

As the Denali Jeep Assistant Tour Manager, you will be a point of contact between the GM and the rest of the guides. You will also be the go‑to person when the GM is not around or on a day off. The other times you will be scheduled for guiding tours and helping with guest transportation to and from the lodgings and tour launch site.

Key Responsibilities and Accountabilities

• All Denali Highway Adventure Guide responsibilities and accountabilities.
• Assisting the GM with most day-to-day operations of Denali Jeep.
• Able to manage guides.
• Understand the tour operations and schedule.
• Provide assistance in ordering/inventory.
• Be able to help Denali Park Adventures mechanic with routine and daily maintenance of Jeeps, and other company vehicles as needed.
• Be knowledgeable of the safety protocols and procedures.
• Van/bus driving.

Required Qualifications (in addition to Jeep Tour Guide qualifications)

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Preferred Qualifications (in addition to Jeep Tour Guide qualifications)

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of Jeep maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay

$19 ($17 hourly base wage + $2 per hour end of season bonus) + TIPS (tips will add at least $4-8/hour)