JCRU Clinical Manager — Lead Clinicians & Crisis Response

Behavioral-Health-Response; St. Louis (MO); On-site; USD 65,000 - 70,000; Full time

Job summary

Behavioral Health Response is seeking a Clinical Manager to oversee the JCRU team and lead clinical services in the community. The role supervises clinicians, guides diversion policies, and ensures training and quality standards with strong leadership and communication skills.

The position requires a Master’s degree in a relevant field, at least 1 year of supervisory experience, and familiarity with crisis intervention models.

Qualifications

• Master’s degree in SW/psychology/related field and licensure preferred.
• Minimum of 1 year experience as a supervisor or one-year counseling leadership experience.
• At least 1 year at BHR if internal transfer (preferred).
• Extensive knowledge of call center protocol, the Crisis Intervention Model, and the DSM-5.
• Strong leadership and communication skills including excellent customer service.
• Excellent clinical assessment skills and sound clinical judgment.

Responsibilities

• Supervise JCRU Clinicians and Lead Clinicians.
• Provide coaching, performance reviews, goal setting, and deficiency management.
• Support and communicate business goals, quality standards, processes, procedures, and policies; conduct regular team meetings.
• Monitor, review, and evaluate staff documentation to ensure quality standards.
• Manage staff schedules, attendance, and PTO using scheduling software.
• Provide debriefing for all employees as needed.
• Interviews and hires team members with approval of Clinical Associate Director.
• Conduct supervision activities including staffing, discipline, and performance appraisals.
• Ensure timely, professional work and maintain high quality performance; be on-call for service consultation.
• Demonstrate flexibility across departments and adapt to changes.
• Perform high quality clinical assessments with excellent customer service skills.
• Participate in supervision, BHR training, seminars, and events.

Skills

Leadership

Communication

Customer service

Clinical assessment

DSM-5 knowledge

Education

Master’s Degree in Social Work, Psychology, Counseling or Psychiatric Nursing

Job description

Behavioral Health Response is seeking a Clinical Manager to oversee the JCRU team and lead clinical services in the community. The role supervises clinicians, guides diversion policies, and ensures training and quality standards with strong leadership and communication skills.

The position requires a Master’s degree in a relevant field, at least 1 year of supervisory experience, and familiarity with crisis intervention models.