Java Engineer - CCaaS

TechDigital Group; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group is seeking a talented software developer in the Town of Florida, NY. Candidates should have 4+ years of commercial experience in software development, with a focus on CCaaS and IVA solutions.

The role involves designing scalable cloud infrastructure and managing complex data pipelines. A deep understanding of Java, Microservices, GCP, and AI/ML technologies is essential.

Qualifications

• 4+ years of commercial software development experience.
• Experience with CCaaS/CTI/CRM solutions.
• Strong knowledge of Java and Microservices.

Responsibilities

• Design scalable CCaaS and IVA solutions.
• Develop secure cloud infrastructure.
• Implement and optimize CCaaS solutions.
• Manage data pipelines, models, and datasets.
• Integrate AI/ML solutions into production.

Skills

GCP

CI/CD

Maven

Jenkins

Git

SQL

Java

Kafka

Microservices

Springboot

AI/ML

Job description

Skills

GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; Kafka

Must have Tech: Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git)

Good to have Tech: Good knowledge with Understanding of model lifecycle, Good understanding of data structures, algorithms and design patterns

Responsibilities and Qualifications

1. 4+ years of commercial software development experience.
2. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
3. Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
4. Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
5. Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
6. Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security and compliance.
7. Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
8. Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation and explainability.
9. Experience with Agile development, CI/CD, DevOps and observability.
10. Hands‑on experience with Kafka, relational databases, and/or NoSQL databases.
11. Understanding of data structures, algorithms and design patterns.
12. Proactively identifies continuous improvement opportunities beyond the obvious.