Japan Program Director: Strategic Delivery Leader

RELEX Solutions; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

RELEX Solutions seeks a Project Owner to lead complex implementation programs for the Japan market, guiding project teams, managing stakeholders, and driving value for customers and RELEX profitability. You will shape strategy, oversee delivery across product areas, and collaborate with partners to ensure successful outcomes.

The role demands deep knowledge of project management, strong financial acumen, and ability to engage senior customer stakeholders and internal leadership.

Qualifications

• Experience leading complex projects across multiple functional areas.
• Strong stakeholder management and mentoring skills.
• Familiarity with agile and waterfall methodologies.

Responsibilities

• Steer project management activities and ensure a professional project management approach across ongoing projects in different functional areas.
• Actively support and mentor others in all hard project management skill areas.
• Plan and execute change confidently, even in complex, multi-stakeholder projects.
• Apply expert understanding of project management methodologies (agile, waterfall).
• Own the financial performance of complex projects and programs, and turn results to agreed target.
• Apply expert understanding of internal financial processes linked to Project Delivery, promoting compliance with internal processes and deadlines.
• Present and negotiate on a project’s financials with customer C-level stakeholders.
• Be accountable for financials on selected projects and programs.
• Work with the regional leadership team to analyse key themes across projects and drive improvement opportunities through to resolution.
• Support the closure of sales cases through commercial discussions on professional services.
• Meet with senior customer stakeholders to build their confidence in the RELEX delivery lead and delivery team.
• Review the content of Statements of Work to ensure an appropriate plan, assumptions, scope and customer obligations.
• Apply expert understanding of RELEX Software, customer use cases and implementation approaches across different functional areas.
• Use industry experience and customer advocacy to influence the RELEX product strategy and roadmap.
• Manage complex discussions with customer decision makers on the role of best practices vs. customisations, and act as a thought leader on global best practice.
• Share suggestions on wider best-practice topics — for example, revamping deliverables, processes or project methodology — and work with central teams to drive improvements.
• Bring expert-level industry knowledge across the Japan market in retail, wholesale or CPG, including Supply Chain, Merchandise and Category Management or Store Operations, and mentor others in this knowledge.
• Understand customer processes and the value drivers behind them.
• Apply expert-level understanding of KPI practices and communicate business value clearly to customer C-level.
• Identify opportunities for marketing and the wider organization to publicize implementation successes.
• Support the CSM in driving upsell and cross-sell discussions during the project phase.
• Build senior RELEX relationships that help influence development roadmaps for key accounts.
• Facilitate senior and executive discussions between the customer and RELEX equivalents.

Job description

RELEX Solutions seeks a Project Owner to lead complex implementation programs for the Japan market, guiding project teams, managing stakeholders, and driving value for customers and RELEX profitability. You will shape strategy, oversee delivery across product areas, and collaborate with partners to ensure successful outcomes.

The role demands deep knowledge of project management, strong financial acumen, and ability to engage senior customer stakeholders and internal leadership.