Janitorial Quality Assurance Manager (57723)

HHM Facility Management; Wade Hampton (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

HHM Facility Management is seeking a detail-oriented Quality Control Manager to oversee cleaning standards across our client portfolio. You will conduct on-site walkthroughs, audits, and data analysis to ensure services meet company guidelines, client expectations, and health and safety regulations.

Responsibilities include staff training, updating digitized inspection checklists, monitoring KPIs, preparing weekly quality reports, and ensuring proper chemical handling and PPE use.

Qualifications

• Minimum 3–5 years in commercial cleaning or facilities management, with QA or supervisory exposure.
• Deep understanding of cleaning methods, chemical safety (SDS), and green cleaning standards.
• Proficiency with inspection apps and CMMS, plus reporting in MS Office/Google Workspace.
• Strong written and verbal communication; ability to coach and train staff.

Responsibilities

• Site inspections & audits: perform regular walkthroughs to evaluate cleanliness vs. standards.
• Quality system management: develop and maintain digitized inspection checklists and KPIs.
• Staff training & coaching: partner with supervisors to close performance gaps and train teams.
• Safety & regulatory compliance: enforce OSHA standards, hazard communication, and PPE usage.
• Client relations & resolution: act as escalation point for client concerns and ensure satisfaction.
• Data reporting: track metrics and generate weekly/monthly quality reports for management and clients.
• Supply inventory oversight: review client location stock levels and safety in storage.

Skills

Attention to detail

Communication skills

OSHA knowledge

Quality assurance

CMMS software

Safety & PPE

Travel-ready

Education

High school diploma

Associate or Bachelor’s in Business/Operations

Tools

MS Office/Google Workspace

Job description

Job Details: Job Location: AMSC - Greenville, SC 29615, Position Type: Full Time, Travel Percentage: Negligible, Job Shift: Any, Job Summary

We are seeking a detail-oriented and proactive Quality Control Manager to oversee, audit, and elevate the cleaning standards across our client portfolio. In this role, you will be responsible for ensuring that our field custodial teams consistently deliver flawless janitorial services that align with company guidelines, client expectations, and health and safety regulations. You will transition between conducting on-site walkthroughs, analyzing service data, and retraining staff to ensure a premium level of cleanliness and brand representation.

Core Responsibilities

• Site Inspections & Audits: Perform regular, unannounced, and scheduled walkthrough inspections of commercial facilities to evaluate cleanliness against company benchmarks and client statements of work.
• Quality System Management: Develop, update, and maintain digitized inspection checklists, quality assurance forms, and key performance indicators (KPIs) for cleaning crews.
• Staff Training & Coaching: Partner with site supervisors to address performance gaps. Provide hands-on training for custodial staff regarding advanced cleaning techniques, specialized floor care machinery, and proper chemical dilution.
• Safety & Regulatory Compliance: Enforce total compliance with OSHA standards, hazard communication policies, and the safe usage of Personal Protective Equipment (PPE).
• Client Relations & Resolution: Serve as the point of escalation for client complaints regarding cleanliness standards. Investigate root causes, execute corrective actions, and follow up to guarantee complete customer satisfaction.
• Data Reporting: Track inspection metrics using facility management software. Generate weekly and monthly quality compliance reports for senior management and clients.
• Supply Inventory Oversight: Periodically review inventory at client locations to ensure proper supplies are stocked and stored safely.

Qualifications: Qualifications & Skills

• Experience: Minimum of 3–5 years of experience in commercial cleaning or facilities management, with at least 1–2 years in a dedicated quality assurance, inspection, or supervisory role.
• Technical Knowledge: Deep understanding of commercial cleaning methods, chemical safety (SDS), green cleaning certifications, and specialized floor and carpet maintenance techniques.
• Software Proficiency: Comfortable utilizing inspection apps, ticketing systems, or CMMS (Computerized Maintenance Management System) software. Proficiency in Microsoft Office / Google Workspace for reporting.
• Soft Skills: Outstanding attention to detail, exceptional written and verbal communication, and strong conflict resolution abilities.
• Physical Requirements: Ability to stand and walk for extended periods during facility tours, bend, kneel, and lift up to 30 lbs.
• Travel: Must possess a valid driver’s license and a reliable vehicle to travel daily between multiple client job sites.

Education & Certifications (Preferred)

• High school diploma or equivalent required; an associate or bachelor’s degree in business or Operations Management is a plus.
• Professional cleaning certifications (e.g., ISSA CIMS, OSHA 10-Hour, or green cleaning standards) are highly preferred.

HHM Facility Management, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. HHM Facility Management, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.