Senior District Manager

ABM Industries; Seattle (WA); On-site; USD 108,000 - 132,000; Full time

Job summary

ABM Industries in Seattle seeks a Senior District Manager to oversee service delivery within budget, ensure contract compliance, and drive customer retention. You will coordinate with building management and client stakeholders while supervising payroll procedures and staff performance.

Ideal candidate has 3-5 years in service environments, strong communication, and a Bachelor’s degree. Proficiency with Microsoft Office is expected as part of daily reporting and planning.

Qualifications

• 3-5 years of experience in a service-oriented environment.
• Bachelor's degree preferred.
• Strong written and verbal communication skills; ability to interact with frontline staff and management.

Responsibilities

• Manage work within budget and service contracts for districts.
• Educate supervisors on payroll procedures and ensure policy adherence.
• Ensure customer retention by meeting service contract requirements and addressing issues.

Skills

Communication skills

Leadership/people management

Payroll procedures knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Pay: $120K/YR to $120K/YR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

The Senior District Manager will manage the work within the appropriate budget requirements and work closely with the customer or building management company. Work with any customer issues as well as employee relations issues.

Essential Duties

• Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed, and train subordinates as needed.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
• Assists in district supply systems and with ordering supplies.
• Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
• Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• Work consistently toward securing sales.
• Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
• Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
• Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
• Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Assists in branch supply systems /order supplies.
• Assists Branch Manager in equipment audits and purchasing.
• Perform all other duties as assigned or requested.

3-5 Years' experience in a service-oriented environment

Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.

Bachelor's degree preferred.

Good communication skills both written and verbal.

Proven ability to work with and communicate with front line employees as well as upper-level management team.