Janitorial Project Manager

ABM Industries; Kansas City (MO); On-site; USD 70,000 - 73,000; Full time

Job summary

ABM Industries is seeking a Janitorial Project Manager to oversee operations at client fulfillment centers, driving excellence in service and performance metrics. You will lead teams, ensure safety, and maintain strong client relationships.

The role emphasizes data-driven decision making, mentorship of shift leads, and a proactive stance on process improvements in a high-demand environment.

Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Responsibilities

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.
• Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.
• Ensure compliance with all processes, procedures, and documentation requirements.
• Build and maintain effective working relationships through clear, respectful, and professional communication.
• Provide accurate and timely updates to clients, employees, and leadership.
• Identify operational challenges and implement effective, data-driven solutions.
• Utilize analytics and sound judgment to guide decision-making.
• Recruit, develop, and mentor shift leads and management personnel.
• Promote a positive work environment and establish a strong culture of safety.
• Set clear expectations, ensure accountability, and support employee development through coaching and feedback.
• Take ownership of operational programs and proactively identify opportunities for improvement.
• Perform additional duties and support special projects as assigned.

Skills

Leadership

Customer satisfaction

Analytical thinking

Communication

Time management

Team building

Safety culture

Problem solving

Education

Bachelor's degree in Business Admin

Tools

Microsoft Office

Job description

The Janitorial Project Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational excellence by leading teams, managing day-to-day activities, and ensuring a high level of customer satisfaction. As a client-facing leader, the Janitorial Project Manager aligns operational programs with organizational standards to consistently deliver high-quality service outcomes.

Compensation: $70,000 - $72,800 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.
• Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.
• Ensure compliance with all processes, procedures, and documentation requirements.
• Build and maintain effective working relationships through clear, respectful, and professional communication.
• Provide accurate and timely updates to clients, employees, and leadership.
• Identify operational challenges and implement effective, data-driven solutions.
• Utilize analytics and sound judgment to guide decision-making.
• Recruit, develop, and mentor shift leads and management personnel.
• Promote a positive work environment and establish a strong culture of safety.
• Set clear expectations, ensure accountability, and support employee development through coaching and feedback.
• Take ownership of operational programs and proactively identify opportunities for improvement.
• Perform additional duties and support special projects as assigned.

Minimum Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Core Competencies

• Demonstrated ability to lead, influence, and achieve results through others
• Strong process improvement and continuous improvement capabilities
• Excellent analytical, problem-solving, and decision-making skills
• Strong interpersonal skills with empathy, patience, and professionalism
• Effective conflict resolution and negotiation abilities
• Superior organizational and time management skills with ability to manage multiple priorities
• Excellent verbal and written communication skills
• Ability to perform effectively in a fast-paced, high-demand environment
• Proficiency in Microsoft Office Suite and general computer applications
• Strong attention to detail and ability to work independently and collaboratively
• Professional demeanor when interacting with clients, employees, and external partners
• Talent development and team building

Work Environment & Physical Requirements

• Ability to work in a warehouse environment.
• Capability to perform physical tasks at client locations, including prolonged walking, lifting up to 40 lbs, operating pallet jacks, and assisting with cleaning activities as required.