Janitorial Operations Supervisor: Client-Focused Leader

Ableserve; Santa Clara (CA); On-site; USD 63,750 - 86,250; Full time

Job summary

ABM is a leading facilities services provider seeking a Site Supervisor to manage client relationships and a cleaning team at multiple locations in Santa Clara. You will oversee service delivery, train staff on safety and cleaning standards, and ensure compliance with company policies and client requirements.

Responsibilities include scheduling, timekeeping oversight, emergency response, and staff development, with a focus on quality, efficiency, and revenue opportunities.

Qualifications

• At least 2 years of experience supervising employees.
• Experience in commercial cleaning is a plus.
• Strong staff retention, coaching and developing team members.
• MS Office proficiency required.
• Valid Driver’s License and satisfactory driving record.
• Detail-oriented with a high level of accuracy.
• Excellent interpersonal and communication skills, including presentations.
• Resourceful team player with a positive outlook.
• High School Diploma or GED.

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to ensure quality standards.
• Provide leadership and support while being available for emergency and off-hour needs.
• Promote safety culture and train staff on PPE and safe movement practices.
• Plan and assign work schedules to meet service delivery expectations.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at client locations.
• Train staff on ABM cleaning methods and non-standard protocols.
• Train staff to use and store supplies/chemicals properly; maintain SDS/OSHA compliance.
• Train staff on safe operation of cleaning equipment.
• Train and manage Site janitorial and Porter staff.
• Monitor employee timekeeping for schedule adherence and policy compliance.
• Seek opportunities to increase revenue with additional billable work for new/existing clients.
• Arrange staff substitutions or personally cover when absences could delay work.

Skills

Leadership

Staff development

Communication skills

Detail-oriented

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

ABM is a leading facilities services provider seeking a Site Supervisor to manage client relationships and a cleaning team at multiple locations in Santa Clara. You will oversee service delivery, train staff on safety and cleaning standards, and ensure compliance with company policies and client requirements.

Responsibilities include scheduling, timekeeping oversight, emergency response, and staff development, with a focus on quality, efficiency, and revenue opportunities.