District Janitorial Operations Lead

ABM Industries; Sunnyvale (CA); On-site; USD 72,250 - 97,750; Full time

Job summary

ABM is seeking a candidate in Sunnyvale, CA to manage day-to-day operations at multiple client sites under a district-level program. You will supervise staff, ensure contract compliance, and support cost-control measures while maintaining service quality and customer satisfaction.

Responsibilities include coordinating with project managers, addressing customer inquiries, promoting ABM services, and ensuring timely reporting of issues.

Qualifications

• Minimum requirements listed in the job posting.
• Preference for bilingual Spanish/English ability.
• Experience supervising and handling customer service interactions.
• Knowledge of janitorial equipment and OSHA processes.
• Proficiency with Microsoft Office and related tools.
• Valid state driver’s license for business travel.

Responsibilities

• Work with Project Manager to develop work plans and ensure contract provisions are met.
• Provide customers with information about additional ABM services.
• Respond to inquiries and resolve complaints or feedback.
• Maintain regular contact to ensure service meets contract requirements and promote retention.
• Report status to Project Manager and escalate issues when needed.
• Increase billable services and add value through additional offerings.
• Deliver excellent customer service and report accidents or damages promptly.
• Mentor frontline staff and support training needs.

Skills

Bilingual (Spanish/English)

Supervisor experience

Customer service experience

Janitorial equipment knowledge

OSHA processes

MS Office proficiency

Valid driver’s license

Strong follow-up and attention to det

Job description

ABM is seeking a candidate in Sunnyvale, CA to manage day-to-day operations at multiple client sites under a district-level program. You will supervise staff, ensure contract compliance, and support cost-control measures while maintaining service quality and customer satisfaction.

Responsibilities include coordinating with project managers, addressing customer inquiries, promoting ABM services, and ensuring timely reporting of issues.