Assistant Operations Manager

RISING STAR CORPORATION LTD; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Rising Star Corp in Dallas is seeking a motivated Janitorial Operations Manager Assistant/QA and Safety Coordinator to support daily operations across multiple facilities. The role emphasizes service quality, safety compliance, and coordination with field supervisors.

You will manage payroll support, scheduling, inventory, and training while driving continuous improvement and strong customer relations to pursue additional contracts.

Qualifications

• Previous experience in janitorial operations, facilities management, quality assurance, or operations management.
• Strong leadership and supervisory skills.
• Excellent customer service and conflict resolution abilities.
• Proficient with Microsoft Office and scheduling tools.
• Valid driver's license with ability to travel between locations.

Responsibilities

• Respond to customer requests within 2-4 hours and conduct walk-throughs to assess service quality.
• Develop corrective action plans and maintain relationships with customers for contract growth.
• Review payroll, create schedules, and manage inventory and equipment maintenance records.
• Train and mentor field supervisors; conduct semi-annual performance evaluations.
• Ensure safety training, incident records, and compliance across sites.

Skills

Janitorial operations

Facilities management

Quality assurance

Leadership

Customer service

Time management

Microsoft Office

Driving license

Tools

WTEAM

Microsoft Teams

Job description

Position Summary

Rising Star Corp is seeking a motivated, organized, and detail-oriented Janitorial Operations Manager Assistant/ Quality Assurance and Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment.

The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment.

Key Responsibilities

Operations and Customer Relations

• Respond to customer requests, questions, and complaints within a 2-4 hour response time.
• Conduct customer walk-throughs to evaluate service quality and address customer concerns.
• Develop and implement corrective action plans for ongoing service issues.
• Build and maintain positive relationships with customers through regular communication and follow-up.
• Pursue opportunities for additional contracts, special projects, and service expansions.

Operations Administration

• Review, verify, and assist with employee payroll.
• Create and coordinate schedules for specialty floor care and other project work.
• Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
• Update site log books annually and ensure required documentation remains current.
• Monitor and approve supply orders while maintaining appropriate inventory levels.
• Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.

Leadership and Quality Assurance

• Train, mentor, and provide ongoing guidance to field supervisors.
• Conduct semi-annual employee performance evaluations.
• Perform routine quality control inspections at customer facilities.
• Prepare and distribute quality control reports to customers and supervisors.
• Ensure corrective actions are completed promptly and documented appropriately.
• Promote continuous improvement in service quality and operational efficiency.

Safety Responsibilities

• Conduct quarterly employee safety meetings.
• Maintain records of workplace accidents, incidents, and near-miss events.
• Ensure all employees complete required safety and compliance training.
• Train employees on company safety procedures, proper equipment usage, and contract scope of work.

Qualifications

• Previous experience in janitorial operations, facilities management, quality assurance, or operations
• management preferred.
• Strong leadership and supervisory skills.
• Excellent customer service and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
• Valid driver's license with the ability to travel between customer locations.
• Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Preferred Skills

• Commercial janitorial industry experience.
• Experience managing multiple locations and field employees.
• Knowledge of quality assurance programs and safety compliance.
• Experience with payroll review, scheduling, inventory management, and employee training.