Janitorial Operations Leader – Multi-Account Services

GAGE PERSONNEL; Reading (Berks County); On-site; USD 65,000 - 85,000; Full time

Job summary

GAGE PERSONNEL is seeking a Janitorial Operations Manager to lead daily janitorial services for multiple client accounts in Reading, PA. The role oversees supervisors and field crews, maintains client relationships, and drives service quality while meeting budget and performance goals.

The ideal candidate will have 3+ years of supervisory experience in commercial janitorial settings, be bilingual, and proficient in WinTeam or ERP systems.

Qualifications

• 3+ years of supervisory or operations management experience in the commercial janitorial, facilities, or cleaning services industry.
• Bilingual (two languages) required.
• Experience leading hourly field-based employees and managing labor budgets.
• Strong customer service and relationship management skills.
• Experience with operational software or ERP systems; WinTeam experience is highly preferred.
• Valid driver’s license with a clean driving record.
• Ability to travel between customer sites regularly.
• Flexibility to work evenings and nights as needed.

Responsibilities

• Oversee day-to-day janitorial operations and ensure accounts are staffed, scheduled, and serviced per contract.
• Conduct site inspections to ensure quality, safety, and customer satisfaction.
• Develop and manage crew schedules and respond to service requests and escalations.
• Lead and supervise supervisors and cleaning staff across accounts; recruit and develop employees.
• Monitor labor costs and supplies; report updates to Director of Operations; assist budgeting.
• Utilize WinTeam and other systems for scheduling, timekeeping, and inventory management.

Skills

Team leadership

Customer relationship management

Scheduling

Budget management

Safety compliance

Communication

Bilingual

WinTeam

ERP systems

Tools

WinTeam

ERP systems

Job description

GAGE PERSONNEL is seeking a Janitorial Operations Manager to lead daily janitorial services for multiple client accounts in Reading, PA. The role oversees supervisors and field crews, maintains client relationships, and drives service quality while meeting budget and performance goals.

The ideal candidate will have 3+ years of supervisory experience in commercial janitorial settings, be bilingual, and proficient in WinTeam or ERP systems.