Janitorial Operations Lead - Projects & Client Relations

Union Depot; Tacoma (WA); On-site; USD 85,000 - 90,000; Full time

Job summary

ABM is seeking a supervisor to oversee day-to-day operations at multiple buildings, leading Supervisors to ensure contract requirements are met. The role develops cost-control measures, ensures quality, and manages equipment inventory across sites.

Responsibilities include coordinating with Project Manager on work plans, promoting additional services to clients, resolving inquiries, and maintaining strong client relations. Travel and union coordination are involved as part of field leadership.

Qualifications

• Bilingual (Spanish/English) a plus.

Responsibilities

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Skills

Bilingual (Spanish/English)

Customer service

Microsoft Office

Driver's license

Planning/organization

Tools

MS Office Suite

Job description

ABM is seeking a supervisor to oversee day-to-day operations at multiple buildings, leading Supervisors to ensure contract requirements are met. The role develops cost-control measures, ensures quality, and manages equipment inventory across sites.

Responsibilities include coordinating with Project Manager on work plans, promoting additional services to clients, resolving inquiries, and maintaining strong client relations. Travel and union coordination are involved as part of field leadership.